Don't be fooled by the company's success - Anonymous employee ServiceNow Employee Review

2.0
Jan 31, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great technology, good name to be associated with

Cons

Employee development doesn't exist. You could have fool me that we even have an HR department. Completely shocked that some managers still in position on the sales side (field and inside sales). Some managers are able to float under the radar and perform their roles at the most basic and just satisfactory enough to skate by, I've never seen anything like it. Some managers lack a "bigger picture" thought process and simply due the bare minimum. You won't receive any recognition and zero work life balance. This place is a gentlemen's club that makes inappropriate behavior the norm. After 9 years (the company's entire existence) a woman is finally in a senior leadership position. There's only a few women that work here and they're in HR, Marketing and Sales Operations. This is not a politically correct company which may backfire at the customer level one day. Mid level-upper management fail to look at the company's and the products opportunities which will catch up with them one day.

Explore other reviews about ServiceNow

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great stock plans when joining company. Flexible hybrid/remote model depending on your role within the organization.

Cons

Stock has dipped quite a bit after the split but seems to be making a comeback. That hurts stock plan received upon offer.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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