Pros
Company new culture and benefits are good. But the director who is behaving like he owns this company is ruining this company culture.
Cons
Don't join CLOUD INFRA SHARED SERVICES team. All showoff no real work happening. Whatever told during interview like building cloud OS is all lie and after you join the team you will built small applications which noone will use (Developers have to literally beg other teams to use their product else their bonus is gone). Everything about patents, innovations are all lies. Most of the developers time goes on useless meetings. More than 50% of the team left (thats why so much hiring is going on) and leftover are the ones having good relationship with manager who are getting huge hikes and promotions for doing nothing and roaming abroad with family at company expenses. Not to forget if you don't have good relation with the director with the cap then be ready to hear so much abuse and insulting comments from him that you will feel like leaving this company immediately. So if you are good at licking and politics then join this team. This is the worst team in the entire Servicenow.