Fast growing company. Exciting opportunities. Unsettled processes - Senior Software Engineer ServiceNow Employee Review

4.0
Jun 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Big presence in ITSM with steep sustained growth. Lot of opportunities for individual improvement. Good office culture.

Cons

Don't-break-things mentality for new features. Processes for software development are not ironed out and cause a lot of friction and confusion with every release.

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ServiceNow Response
6y
We appreciate your feedback. As we grow, we need to focus on our company value of innovating and executing at scale. It's not a top-down solution. It will take all of us, focusing on our customers and focusing on our own employee experience. We can make it happen!

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5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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