Pros
ServiceNow is an excellent company with a great value proposition. The pay is reasonably competitive compared to competitors in the enterprise SaaS space. All my colleagues working in other departments love their jobs and enjoy doing meaningful work.
Cons
This review is specific to HR (Global Talent). I’ve been working in the department for 3 years and it’s had its ups and downs. The most recent down swing has been terrible. There has been a mass exodus among HR leadership, and with it, any semblance of empathy for a department that’s been beaten down. The interim leadership has brought in fresh blood from organizations like Walmart which have brought along their toxic culture from those organizations (I.e. kick down and kiss up, a culture of fear and threats) that has driven down our employee engagement scores to the lowest in the company (by a large margin). In the most general sense, it is a terrible place to work within a company that is a great place to work.