Pros
It is a fast paced environment that is set up well with plenty of resources to perform within the role and cross team support. The culture is great and there is a big focus on working as a team, it is one of the company values. This role is a technical role, however those with no IT technical experience but do have customer support/facing experience can perform the role with training. It is a great opportunity to learn about ServiceNow's platform and gain experience within the realm of IT.
Cons
It is a fast paced environment and everyday is different, which is not necessarily a bad thing. However, it can be very demanding on days where the volume of support is high. With that said, all of the processes and operations are well set up to manage the volume an to communicate across teams to ensure cases are managed effectively and within the required timeframe. There is a lot of information constantly which can lead at times to information overload.