Hostile Management... Beware there is no process in place for ANYTHING - Director, Program Management ServiceNow Employee Review

1.0
Oct 21, 2014
Recommend
CEO approval
Business Outlook

Pros

free to set your own hours. Free to travel Free to set your project schedule

Cons

Company has no idea what they are doing. They assign program managers with no thought to strategy. Program managers are then expected to just magically align with leaders and tell them what is wrong with their area... A recipe for disaster and it always turns into a mess. ServiceNow is held together by its smart development team and great platform.. However internally they are struggling for direction, have no sense of strategy and if you are not in sales or development - you are treated like crap. Good luck on getting your bonus.. Classic bait and switch- they say you can earn a wonderful bonus yet no one does. They fire employees at random with no process or warning. They eliminate entire departments the same way. This is a company run by fear with little regard for humans. Stay away. Or better yet ask for a guarantee on your bonus for the first six months. Forgot to mention bonuses are every quarter- so you are being constantly re-evaluated. you will NEVER EVER get your bonus for the entire. year. Toxic and hostile - stay away. There are plenty of well run companies and this is not one of them.

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5.0
Jun 3, 2026
Anonymous employee
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CEO approval
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Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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