Wouldn’t recommend to anyone but an enemy. - People Team ServiceNow Employee Review

2.0
May 31, 2023
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed my direct team and loved being part of my ERG

Cons

This was the most dysfunctional organization I have ever been a part of. Bill likes to say that the company hires 9s and 10s, but that alleged quality wasn’t reflected almost anywhere. So many employees were obstacles to progress and couldn’t be bothered to do any extra cross-functional or collaborative work. The HR processes and systems were sloppy and lacked rigor. A lot of folks also claimed to care about things like DEI or internal mobility, but never wanted to do any real work to make improvements. There’s also a pretty big lack of accountability for a lot of teams and a lot pressure and responsibility put on a few. The company is also kind of fooling itself on who they think their competitors are or how good the company benefits are. And they’re trying to be on their high horse about no layoffs when they’re just cutting people via re-orgs. Also, if you’re a POC (especially Black or Latinx), think twice about working here. You will not have the same kind of success or ability to move up the ranks. And if you leave, no one will do any real investigating to find out why and make improvements.

Explore other reviews about ServiceNow

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Cons

- Hard to get remote position nowadays - Could have better pay

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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