Great people, terrible processes - Senior Manager ServiceNow Employee Review

2.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Overwhelmingly the greatest people you will ever work with - smart, hard working, and kind to each other Whatever experience you want to grow professionally, you will find it here CEO Bill McDermott is inspiring everytime he talks - he is a true visionary and the company is fortunate to have him

Cons

Most processes (ironically) are still very manual. As the company grows and changes, the tools and technology aren't updated leaving teams with unmanageable amounts of manual work. This is raised as biggest issue every year in employee feedback surveys, but nothing ever improves, just more manual work to compensate for bad tools and processes Lots of pressure from leaders to deliver results, but no direction or support to improve - they promise it, then back out when it's time to deliver on their promises - yet they still expect perfect execution from their teams Most teams are completely burned out - unrealistic expectations and demands without support. No time to do anything but work - no time for learning, career development, or even vacation (time off = work builds up, so you either work while on vacation and/ or work even more hours when you're back just to get caught up)

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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