Fantastic place to work!!! - Senior Account Escalation Manager ServiceNow Employee Review

5.0
Apr 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Culture - Everyone seems genuinely happy with a very supportive team and office environment. Focus on the customer - Some organizations are ONLY focused on the Sale and forget about the importance of ongoing customer support and success. Experience is very valued with lots of opportunity. Work/life balance is important to the business with great PTO, wellness days and holidays. Interview process was very professional, organized and did not drag out. Decision made quickly. Recruiter great to work with. Onboarding experience very positive.

Cons

Health benefits for a such a large company could be better. Other benefits are very good. For people who want to be fully remote, hybrid could be a con.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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