Jun 14, 2018
ServiceTitan Response
7yThank you for your feedback! We're so glad that you find your work meaningful and we're working very hard toward alleviating current growing pains and strategically planning to avoid future challenges.
Explore other reviews about ServiceTitan
5.0
May 30, 2026
Current employee, more than 3 years
Dallas, TX
Recommend
CEO approval
Business Outlook
Pros
great product, demos are put up for you.
Cons
quota is a little unreasonable. pipeline can be garbage.
1.0
May 17, 2026
Former employee, more than 3 years
Atlanta, GA
Recommend
CEO approval
Business Outlook
Pros
Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.
Cons
-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.
4