Product - Anonymous employee ServiceTitan Employee Review

5.0
Sep 2, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I'm on the Product team. The product is big and powerful. I enjoy visiting or speaking with customers, observing how they use the product, and seeing first hand how it makes their jobs easier and more productive. It excites me that my job is never done. If I perfect a feature or module, there's plenty more valuable ideas / features / modules for me to take on. The Product team is tight. We all work hard on our own piece of the puzzle, but we support one another. Our President / Co-Founder is a visionary, and because our product touches almost every workflow in our customers' businesses, there is so much opportunity to create value. The focus on "customer success" is great. Ironically, sometimes it spreads us thin and we lose some of that focus when we're trying to make everyone happy, but it seems to be the right approach because customer referrals and references are helping the company grow really quickly. I feel very lucky because I'm challenged to aim high and shoot for creating big value, and this is the type of product, market leadership, and supportive team where I can actually deliver. That's immensely satisfying for a Product person.

Cons

The product and engineering teams are always getting bigger, which makes it more difficult to stay united and aligned, but we're taking the right measures to stay in sync.

avatar
ServiceTitan Response
7y
Thank you for your feedback! We want our team members to work on projects that are impactful for both our customers and our team members. Striking the right balance of communication is always a challenge, but we are working on ways to ensure alignment within and across teams as we grow so quickly!

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
See reviews by: Helpful|Rating|Date|All