Not recommended, contradict themselves endlessly - Sales Development Representative ServiceTitan Employee Review

2.0
Jul 20, 2020
Recommend
CEO approval
Business Outlook

Pros

While working from the office, the company gave great benefits like free lunch, snacks, nice facilities.

Cons

When the pandemic struck, the company endlessly communicated that they did not anticipate layoffs, that our jobs were safe, and that our position was strong. However, multiple rounds of lay offs have thus taken place, all the while misleading employees about the safety of their employment in the middle of a pandemic. They let people go on the sales team that were previously told they would not be abruptly let go but would be given improvement plans. They claim to be a family concerned with the well being of their employees but when you constantly say one thing and practice another, it gets very tiring and stressful. It is not a fun work environment in the slightest.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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