Great Company in need of Structure - Customer Success Manager ServiceTitan Employee Review

3.0
Jun 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits are awesome Hybrid ( in office/wfh) options Free Lunch and snacks if you work in - office

Cons

Unreasonable Workload Lack or resources available to help you succeed No one knows what they are doing. When you try to collaborate with other departments, there is often a delay in response/results or an internal fight to get what you need. SOME of the management don't know how to people manage and will take a critique as an attack instead of a learning opportunity. Micro-aggressions are at an all time high Compensation is much lower than the going rate.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

4.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Exciting company with access to great tools. Culture is pretty good - especially if your on a good team. Overall, I feel like the company has good values and you feel it during our all hands. I appreciate the smart and capable people i work with.

Cons

Priorities change fast which can give you whiplash; Workload can be unmaneable at times.

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