Great Benefits, Rough Software - Senior Software Engineer ServiceTitan Employee Review

3.0
Dec 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay is great unlimited PTO 4.9/5 start health insurance (prices went up a bit this year but still really good) very relaxed work environment Lots of tool automation.

Cons

Automation tools in github are extremely slow and will stop on broken unit tests which may hide other broken tests down the line requiring multiple runs to see everything that broke. The monolith project takes ages to spin up and begin working on. My work laptop has 64GB of memory and it's not even close to enough to run everything I need on a daily basis. There are days I need to run 5 C# applications with an additional 2 UI projects. I've had to limit the amount of memory my docker containers can use to help mitigate my VS from crashing due to lack of memory. There are instances where VS is already 'loaded' but doing stuff in the background and even just scrolling the current file causes the machine to freeze up and take a while. The deployment process is an absolute nightmare to try and wrap your head around. So many dates about when things are being locked down and have to be tested by. It feels like every 2 weeks there's a new deployment deadline that takes QA resources away from the team. The communication between teams is very much on a 'need to know' kind of basis where I've asked managers who have been at the company for 5+ years how something works on a high level and they have no idea. Due to the lack of cross team communication I feel there is a severe lack of growth opportunity here at ST. I definitely have days where I feel like a 'Code Monkey'.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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