Amazing Benefits, Strong Product, Poor Leadership. - Anonymous employee ServiceTitan Employee Review

3.0
Jan 17, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great benefits package supporting families and financial futures. - Great teammates. - Remote options. - Powerful & great product.....if you can learn it. - Choosing to remain hopeful about future now that company has IPO'd.

Cons

- Career pathing & upward mobility is lacking. Promotions are incredibly hard to make happen. - Opportunities for raises and meaningful comp adjustments are rarely available at best and reneged on at worst. - Underpayment based on market value of employees is shocking. - Opportunities for onsite events with teammates are nonexistent for remote employees. - Absolutely abysmal management of employee performance reviews, which impacts bonuses and has degraded IC sentiment and morale. Seriously - it's BAD. - Blame/Responsibility/Accountability is far too often placed on PEOPLE and not PROCESSES/SYSTEMS (and those who are responsible for them). - Exec Leadership presence and involvement is nonexistent outside of all hands or negative "come to Jesus moments." We've heard from our GM exactly once in the year he's been in seat. - Post-Sales employees are not a priority. Sales staff make promises that can not be delivered on and post-sales staff clean up the mess.

Explore other reviews about ServiceTitan

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company great people great place

Cons

slow promotion path to where you wanna go

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
See reviews by: Helpful|Rating|Date|All