The District at Green Valley Ranch location—Poor treatment, low morale, inept management, favoritism - Cross Trainer Shake Shack Employee Review

1.0
Dec 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Good food, decent employee discount on shift.

Cons

Poor management, GM feeds you complete fluff upon hiring but doesn’t follow through, they are feet draggers, they hold you back on training stations even if you’re beyond proficient and a fast learner, hence holding employees back on promotions unless you’re a favorite or friend of friend, in which case the GM will rush them through training to promote to a position they’re not proficiently trained for or qualified for. They treat team members with favoritism, most shift managers goof off during shifts, talk in office, dictate not assist during rushes and GM allows this behavior creating low morale and poor work environment. Promotion is a joke even if you are a hard and proficient worker if you are not of the favorites group. Drama. GM is a problem, does nothing to make it a better work environment, just sits in office while everything goes on around him that employees have brought to his attention as issues. And then the GM wonders why people quit and employee morale is low, put in effort, excel, and no return and employees calling off.

Explore other reviews about Shake Shack

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

good people ability to grow

Cons

sometimes communication is not the best

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive salary. Generous PTO and vacation accrual. Good benefits package. Opportunities for growth and development.

Cons

Ongoing management turnover and staffing shortages. Difficulty hiring enough managers to properly support the business. The culture the company promotes no longer feels as strong as it once did, resulting in a less positive work environment.

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