Shake Shack Reviews

Updated May 11, 2021

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3.8
67%
Recommend to a Friend
87%
Approve of CEO
Shake Shack CEO Randy Garutti
Randy Garutti
303 Ratings
Pros
  • "Great pay , fun experience & environment(in 37 reviews)

  • "Good pay, Okay food, Nice Co workers(in 36 reviews)

  • Cons
  • "Long hours and work for a minimum wage pay(in 49 reviews)

  • "Need more work-life balance for management(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 5 years

      Amazing

      Apr 27, 2021 - Assistant General Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work and move up

      Cons

      All depends on what market you are in

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    2. 5.0
      Current Employee, more than 1 year

      Good company

      May 10, 2021 - Shift Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Organized, Good work life balance

      Cons

      You work with minors and you will get out late

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    3. 5.0
      Former Employee, more than 1 year

      Sales associate

      May 11, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      nice coworkers easy job fun environment

      Cons

      bad pay mean managers rude customers

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    4. 4.0
      Former Employee, less than 1 year

      Great community, fast-paced environment

      May 1, 2021 - Team Member in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I gained line cook experience, built my resumé and met some really good people that I am still friends with today.

      Cons

      The work here can get very intense and there can be a lot of pressure on you

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    5. 3.0
      Former Employee, less than 1 year

      Pretty good

      May 8, 2021 - Currently Unemployed and Seeking Work in Coral Springs, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Will hire you with no experience, coworkers and managers are usually very nice. You can work your way up to raises. free food sometimes and a good discount

      Cons

      It's a little hard to get a raise and i think they underpay their trainers, was understaffed and constantly had no breaks and working overtime.

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    6. 3.0
      Former Employee, more than 1 year

      Good Company, Toxic Managers

      May 2, 2021 - Shift Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company values and mission are great and I believe they care at the top

      Cons

      Local area managers were incredibly toxic. HR confirmed wrongdoing of one of my managers but only wanted to mediate with questions that created a false equivalency of blame despite the evidence. They definitely try to protect their higher-level management who is single-handedly responsible for the root rot in this area and it's unfortunate given how good the company is outside of it.

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    7. 4.0
      Former Employee, more than 1 year

      Decent job

      May 5, 2021 - Staff 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible hours, chance to learn everything in the food industry

      Cons

      Makes you do more that your paygrade

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    8. 4.0
      Former Employee, less than 1 year

      Fun part-time work but a lot of changes in management

      Apr 29, 2021 - Line Cook in Southlake, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Not too hard, generally nice people plus the food is great

      Cons

      Fast-paced and frequent changes to management

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    9. 4.0
      Former Employee, less than 1 year

      Shake shack

      May 1, 2021 - Crew Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay higher than the minimum wage.

      Cons

      It is a very fast paced and intense job.

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    10. 4.0
      Current Employee, less than 1 year

      pretty good first job

      Apr 28, 2021 - Team Member in The Woodlands, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun environment, fast paced and cool people

      Cons

      If you don't prefer but they try their best to teach you everything

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    Viewing 1 - 10 of 690 Reviews

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