Question 1

Is Shake Shack a good company to work for?

Accepted Answer

Shake Shack has an overall rating of 3.4 out of 5, based on over 2,212 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 51% of employees would recommend working at Shake Shack to a friend and 42% have a positive outlook for the business. The best reviews about Shake Shack have been left by employees working as General Manager, Restaurant Team Member and Shack Trainer.

Question 2

Does Shake Shack pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Shake Shack employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Shake Shack. This rating has decreased by 2% over the last 12 months.

Question 3

How satisfied are employees working at Shake Shack?

Accepted Answer

51% of Shake Shack employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Shake Shack 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

Question 4

What are the top reviewed jobs at Shake Shack?

Accepted Answer

Team Member (178), Crew Member (98), Manager (76), Trainer (75), Cross Trainer (58), Cashier (54), Line Cook (46), General Manager (44), Part Time Service Crew (41), Shift Manager (37), Kitchen Staff (22), Shack Trainer (22), Restaurant Manager (21), Cook (20), Crew Member/Grill Cook (19)

Question 5

What are the pros of working at Shake Shack according to real employee reviews?

Accepted Answer

"Good pay and are flexible" ((in 243 reviews)); "Great people work there and make it worth the struggle" ((in 85 reviews)); "I love my coworkers they’re a great team." ((in 61 reviews)); "good benefits, discounts that’s it" ((in 53 reviews)); "good because free food very nice" ((in 41 reviews))

Question 6

What are the cons of working at Shake Shack according to real employee reviews?

Accepted Answer

"Poor management as there were always MIT’s that we needed to train and therefore didn’t know how to organize the work flow or people successfully." ((in 153 reviews)); "Managers are rude and unprofessional at times" ((in 147 reviews)); "Long hours and gets bored especially when theres no order" ((in 83 reviews)); "Favoritism is a big thing at shake shack" ((in 41 reviews)); "Break was short and unpaid even after being on your feet for 8+ hours they can easily afford paid breaks." ((in 34 reviews))

Question 7

What are the top reviewed Shake Shack locations?

Accepted Answer

New York, Brooklyn, Chicago, Los Angeles, Washington, Houston, Boston, San Diego, Las Vegas, Philadelphia, Austin, Seattle, Miami, Atlanta, Paramus, Charlotte, San Francisco, King of Prussia, Orlando, Staten Island, Dallas, Long Beach, Bronx, Glendale, Marlton, Saint Louis, Lake Grove, Plano, Boca Raton, Newark

Shake Shack

Shake Shack reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good coworkers and quality food, but poor communication

Tips on top of hourly pay but favoritism exists

Strong pay and benefits hindered by management turnover

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