Totally nightmare, avoid legacy west location!! - Anonymous employee Shake Shack Employee Review

1.0
Jul 30, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some kind of discount on food

Cons

steer clear of this place if you value your sanity! The vibe here is super depressing, and everyone seems miserable. I’ve never seen a fast food joint this bad. The general manager is always hiding in the back, being lazy and avoiding customers. Instead, they put this young kid in charge, and he’s just playing power games with the staff up front. He keeps bringing in more rude and unprofessional people he can boss around. Honestly, the whole place is a joke! The staff are rude to customers, and you can totally see their bad attitudes. Avoid at all costs!

Explore other reviews about Shake Shack

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The salary was pretty good, good benefits and everyone working there were really nice

Cons

A little dirty sometimes, and can be pretty stressful

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive salary. Generous PTO and vacation accrual. Good benefits package. Opportunities for growth and development.

Cons

Ongoing management turnover and staffing shortages. Difficulty hiring enough managers to properly support the business. The culture the company promotes no longer feels as strong as it once did, resulting in a less positive work environment.

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