Could be great - General Manager Shake Shack Employee Review

3.0
Apr 5, 2025
Recommend
CEO approval
Business Outlook

Pros

4 weeks PTO, great health benefits, 2 days off in a row, 40-50 hour work week. No late nights

Cons

If your store does less then 80k a week be prepared to be understaffed with manangers and have to run with minimal team members just to hit your numbers. Team members are expected to do 2-3 positions and act like robots. Shift manangers are expected to act like GMs but are not given any tools to do so. Trying to train new manangers while not having any manangers is next to impossible and accounts for high manangent turn over due to burnout. Help from the corporate level is non existent because "it's not in the budget." If you would like to use your PTO you have to beg for help from other stores in your area to come cover your shifts. This has been a trend for the last 7 years and has not changed, dispite asking for help multiple times. Corporate structure is always changing and you never have the same AD or RDO or RVP for long so work put in goes unnoticed. If you work at stores that make over 100k a week this may be different since budget is different. Bonus program is a joke and you'll only be able to hit it if you are at a high volume store.

Explore other reviews about Shake Shack

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The salary was pretty good, good benefits and everyone working there were really nice

Cons

A little dirty sometimes, and can be pretty stressful

2.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

60% discount saves me money

Cons

bogus. management is awful, i was put on a full time schedule when i agreed to a part time one since im a college student, hours are awful , understaffed environment, i sense some passive aggression between me and my coworkers but i cant put my finger on it. also this one manager only decides to help out when things get extremely hectic but then they go back to sitting down and being on their phone.

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