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      Management - Customer Operations Specialist Shell Employee Review

      5.0
      Aug 6, 2020
      Customer operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, Taxi reimbursement, Work from home during pandemic.

      Cons

      Encouraged to speak up but if you speak up they will take it against you. Salary not competetive anymore compared to any company with the same role. Slow career progression. You need to stay 4 years in a role before progressing. Upper management is great but Unit's management is lacking of leadership skills. Alot of employee is demotivated already. Shell's upper management is the best but the lower management is the worse. No work life balance in customer ops.

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      5.0
      May 8, 2026
      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Shell is a wonderful company to work for. They truly support your continued development and many employees have been here for 20+ years. The work culture is one that provides a feeling of true psychological safety.

      Cons

      There are lots of meetings.

      4.0
      Jun 3, 2026
      Facilities engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Early career engineers are given significant ownership and exposure to complex operational challenges. Strong focus on safety, technical development, and collaboration across disciplines. Opportunities to work on high-impact projects, interact with senior leadership, and contribute to decisions affecting major assets and infrastructure.

      Cons

      Workloads can be demanding, and priorities can shift quickly based on operational needs. Decision-making processes can be slow due to organizational complexity, and geographic mobility may be necessary for certain career opportunities.

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