Management issues - Engineer SiteMinder Employee Review

2.0
Jan 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Colleagues below the management level are some of the best you could hope for. HR are good at onboarding new staff. Segments of middle management are good at recruiting. That's where all the great colleagues come from. You get to use some of the latest technologies in the industry. We get an open fridge on Fridays.

Cons

No matter how much they recruit, they never have enough people because upper management struggle to prioritise. HR aren't trusted by a lot of staff, complaints that should have been dealt with in confidence end up having repercussions for the person who made the complaint. HR seems to think using surveys is going to help/yield insights into company culture and how to fix it without acknowledging that whenever they've tried to do this, it's not worked. Their solution is to keep changing the survey software. Product division take engineering for granted, as if there is a pecking order and engineering are lower on it.

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SiteMinder Response
6y
Thank you for your feedback, we've invested heavily in recruitment and onboarding and it's great to hear that is paying off. I am however disappointed to hear your concerns around HR support and would welcome the opportunity to discuss this with you confidentially. This is the first time that we’ve received this type of feedback and it's really important that we are able to understand and address any concerns. Please reach out directly to myself or Matt Hyne, our VP, Engineering. Prioritisation is a continuous process for us, as an ambitious and fast growing organisation, this is something that our new Engineering Leadership team are working on improving. Our engagement survey has driven a number of new initiatives including tech bootcamps, career pathing, SiteMinder Live and wellness. Sounds like we can improve our communication around actions and initiatives. Our new tool which we implemented in November provides a greater level of insight which will allow us to tailor engagement initiatives by team once we have gathered enough data.

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