Management with no car rentals experience. Company strategy moved from a proper structure in Germany to a BPO structure in Portugal in order to save costs. Bad decisions taken several time impacted the agents and senior manager works and company budget used with no transparency. Managers being pushed to add fake review on jobs websites and internal surveys checked and evaluated directly from the upper Management without respecting the employees privacy. Tools and decisions changes constantly creating difficulty to developt a long job strategy. Passing a feedback to the headquarters is impossibile.
Strong pressure and psicologicol strategy has being used towards me several time and not action has been take from HR prospective after complaints have been raised.