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      Smile Brands

      Engaged Employer

      Smile Brands reviews

      A great place to work - Director Smile Brands Employee Review

      5.0
      Aug 21, 2017
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for Smile Brands for close to 12 years. I enjoy the family atmosphere and collective focus on supporting the practices and optimal patient care. There is plenty of advancement opportunities for individuals wanting to grow professionally. The Senior management is supportive and encouraging. Dentists like the complete freedom to provide custom treatment plans based on each patients unique needs. No corporate dentistry here. The pay is in line with the responsibilities and includes bonus opportunities.

      Cons

      No 401 K match opportunity.

      Explore other reviews about Smile Brands

      5.0
      Jan 12, 2026
      Patient service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home provided flexibility, eliminated commuting time, and reduced daily expenses. Steady, predictable workload with clear procedures and expectations. Regular exposure to healthcare operations improved familiarity with insurance verification, scheduling, and patient communication. Developed strong customer service skills, especially de-escalation, empathy, and clear explanation of complex information. Consistent hours and structure supported routine and reliability.

      Cons

      High call volume and back-to-back interactions could be mentally draining. Strict metrics and performance monitoring. Repetitive nature of calls offered little variety or creative problem-solving. Emotional labor was significant when handling frustrated or anxious patients. Career advancement opportunities within the role itself were limited.

      avatar
      Smile Brands Response
      4mo
      Thank you for sharing your feedback. We appreciate your perspective on the flexibility, structure, and skill development the role provides, particularly in customer service and back office patient support. We also recognize the challenges you noted, including call volume, performance metrics, and limited advancement opportunities, to name a few. Your input is valuable and will be shared with senior leadership as we continue to evaluate ways to support employee well-being, engagement, and growth. Thank you for your continued contributions and for taking the time to provide this feedback.
      2.0
      Jun 3, 2026
      Patient care coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very hard to get a raise

      Cons

      Not very good health benefits

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