Glassdoor got it right... This is the BEST to work! - Anonymous employee Smile Brands Employee Review

Work from home provided flexibility, eliminated commuting time, and reduced daily expenses. Steady, predictable workload with clear procedures and expectations. Regular exposure to healthcare operations improved familiarity with insurance verification, scheduling, and patient communication. Developed strong customer service skills, especially de-escalation, empathy, and clear explanation of complex information. Consistent hours and structure supported routine and reliability.

High call volume and back-to-back interactions could be mentally draining. Strict metrics and performance monitoring. Repetitive nature of calls offered little variety or creative problem-solving. Emotional labor was significant when handling frustrated or anxious patients. Career advancement opportunities within the role itself were limited.

-Flexible with PTO -Friendly staff -Awesome patients

-Upper management out of touch -Production more important than tx plan -Denial of raise despite good reviews