Entry-level pay is good, but metrics are unrealistic - Video Repair Representative Spectrum Employee Review

2.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good entry-level pay and benefits.

Cons

Highly emotionally volatile customer-base calling in with low IQ or an outright BS Modus Operandi. PTO becomes impossible to cash in since everyone is perma-refreshing for the first sign of hour availability. They tell you to stay in your scope of support yet establish impossible metrics that forces you to constantly work outside of your scope of support.

Explore other reviews about Spectrum

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, teammates, technology

Cons

AI, bureaucracy, outdated hardware, webex trash

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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