If you love a roller coaster, hang on for the ride - Systems Technician Spectrum Employee Review

2.0
Aug 26, 2011
Recommend
CEO approval
Business Outlook

Pros

Free cable, company truck to take home (if you live within the system). 401k, uniforms twice a year, work boots, tools, health, dental, and vision coverage

Cons

Overworked and underpaid, compaired to other companies. penny pinchers, they would rather spend money on new suv/trucks for supervisors that never go into the field, than replace their broken down Bucket trucks and vans that are suffering. they are confused. just look at the fleet. there's no standard. they have 5 different paint schemes on their fleet. they are slow with keeping us informed and drop things on us at the last minute. whenever they roll out a new product or feature. they'll release it and then 3 months later they'll train us. they have management that are old dogs and wouldn't know the first thing about installing a modem/ MTA . they basicly are dull around the edges and are not up to speed with todays technology. Training has sucked in all my years with charter.

Explore other reviews about Spectrum

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked as an RCS in the Daytona Beach market and my experience has been very positive. Like any outside sales position, success comes down to attitude, consistency, and following a proven system. The reps who struggle are often looking for shortcuts, while the reps who put in the time, learn the process, and stay coachable tend to do very well. Pros: Strong earning potential with uncapped commissions Flexible schedule and independence in the field Supportive teammates and leadership Excellent products that solve real customer needs. More than most of the competition. Opportunities to grow and increase income over time The biggest advantage is that you control your own results. If you're willing to work consistently, learn from successful reps, and stick to a proven approach, this can be a very rewarding career. This is not a sit-at-a-desk job. You'll be walking neighborhoods, talking to people, handling objections, and hearing "no" along the way. That's part of sales. If you enjoy meeting people, helping customers, and taking ownership of your success, the role offers significant upside.

Cons

The role requires patience, consistency, and resilience. Many of the customers we speak with are former subscribers who may have left due to a past service issue, billing concern, or negative experience. Reps often have to overcome skepticism and rebuild trust before even discussing current products and promotions. There is definitely a learning curve, and success doesn't happen overnight. It takes time to learn the territory, understand customer concerns, and develop the communication skills needed to turn difficult conversations into opportunities. Reps who remain coachable, follow a proven system, and stay consistent with their activity tend to perform much better over time.

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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