I came to this site to look for a new job - Customer Service Representative Spectrum Employee Review

2.0
Apr 10, 2013
Recommend
CEO approval
Business Outlook

Pros

The benefits package does include free cable TV and free internet. The free internet is very helpful in the continuing of your job search while you work here. If you are lucky you will get a supervisor that appreciates you and that you can have a friendly working relationship with.

Cons

Expectations, metrics, and compensation packages follow the latest management fads. If you subscribe to any trendy business magazines you will be able to figure out what someone's next idea will be. That will help you in a big picture way, but you switch supervisors often because of the shift bid process. The metrics change so frequently, the goals you were supposed to be working towards achieving have changed already and then your rank in the shift bid falls because you were working to meet old goals.

Explore other reviews about Spectrum

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Company Provides Tools and Vehicle, they put your through the training you need. Lots of room to move up and improve.

Cons

Days can be long, You will sometimes be sent over an hour away for jobs. You are not paid for your drive time to your first job or home from your last. You will have to repeat other techs that do not install according to company standards

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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