Worth the Experience - Customer Service Representative Spectrum Employee Review

There is a serious lack of unity between departments. Particularly between customer service and retail. While both sides do their best for the active customers, there is little to no solidarity between what can and cannot be done for resolutions. Far too often, whenever someone wanted to cancel service, each department would be sending the customer to the other department to complete the request. Despite working in the retail side for several years, company policy ignores that time if you want to apply for team lead or management positions. You have to have 6 months of experience specifically in their customer service department in order to move up in any other area outside of their retail department. Sales results mattered more than integrity. Falsified PSU sales by the few drove higher monthly sales expectations for the entire team, while those few were still granted commissions for unethical practices.