Beware I’m trying to help - Fraud Investigator Spectrum Employee Review

1.0
Jan 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Clean work environment, remodel building.

Cons

Micromanagement, can’t use the restroom when you need to, does not like to promote within, a lot of secret and hush-hush nepotism in this department. The Fraud department has their own HR department which is just one person. There job is to buffers anything from getting to the real HR department or corporate, because it’s so corrupt. It’s the Fraud Department but they treat it as though it’s a call center. There’s a service level, QA and a grading system every week that they’ve made up that is unrealistic for agents to actually conquer. If you don’t do a good job with that grading system within 3 to 6 months of shift changes. So your work life balance changes every 3 to 6 months. If you want to be upset every day by policies and procedures . If do not care about not having a moment to catch your breath In between calls and not allowed to gather your thoughts in between calls, apply. I’m telling you this so that you run and run fast.

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Spectrum Response
4y
The behavior you have described is alarming and does not represent the training or values we strive for at Spectrum. We will share your comments with our leadership team, but if you know of a specific instance of this occurring, we would appreciate you taking the time to submit a formal report with our anonymous third-party EthicsPoint service at 1-866-384-4277 or https://chartercommunications.ethicspoint.com. Thank you for your help resolving this very serious matter.

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5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked as an RCS in the Daytona Beach market and my experience has been very positive. Like any outside sales position, success comes down to attitude, consistency, and following a proven system. The reps who struggle are often looking for shortcuts, while the reps who put in the time, learn the process, and stay coachable tend to do very well. Pros: Strong earning potential with uncapped commissions Flexible schedule and independence in the field Supportive teammates and leadership Excellent products that solve real customer needs. More than most of the competition. Opportunities to grow and increase income over time The biggest advantage is that you control your own results. If you're willing to work consistently, learn from successful reps, and stick to a proven approach, this can be a very rewarding career. This is not a sit-at-a-desk job. You'll be walking neighborhoods, talking to people, handling objections, and hearing "no" along the way. That's part of sales. If you enjoy meeting people, helping customers, and taking ownership of your success, the role offers significant upside.

Cons

The role requires patience, consistency, and resilience. Many of the customers we speak with are former subscribers who may have left due to a past service issue, billing concern, or negative experience. Reps often have to overcome skepticism and rebuild trust before even discussing current products and promotions. There is definitely a learning curve, and success doesn't happen overnight. It takes time to learn the territory, understand customer concerns, and develop the communication skills needed to turn difficult conversations into opportunities. Reps who remain coachable, follow a proven system, and stay consistent with their activity tend to perform much better over time.

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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