Hostile working environment - Billing Chat Specialist Spectrum Employee Review

2.0
Feb 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Well at least you have a job and benefits New dept so could be room for lots of improvement, and I do mean lots

Cons

Complete unprofessionalism If you like trainers yelling at the top of their lungs and asking you everyday where you went for lunch Two people eliminated by day 2 and gradually disappeared from the person who was rudely treated at their last job and steady snitching when they weigh about 500 pounds and still live with Daddy after their divorce like anyone would marry that Called ethics to be moved from the class and nobody responded to anything I requested Make sure you are not even 1 sec late if you will be written up, and yes literally 1 sec after scheduled time and that’s just training Be told you have no time off when you have earned a day already Really? It’s just Spectrum and the reputation is awful from employees to customers alike A bunch of bottom feeders with ghetto attutides who could use charity in the image dept and elsewhere I do not work with kids who still live with their parents and like to train like squid game Do not expect your needs to be met If their Dad works for Spectrum it’s suppose to be a big deal

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Spectrum Response
4y
Thank you for taking the time to share your thoughts with us. Our goal is to create a work environment that is safe, comfortable, and that supports teamwork and productivity. We are dismayed that you have experienced something that doesn't align with our goals for our offices. We appreciate your comments and will share them with our leadership team.

Explore other reviews about Spectrum

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked as an RCS in the Daytona Beach market and my experience has been very positive. Like any outside sales position, success comes down to attitude, consistency, and following a proven system. The reps who struggle are often looking for shortcuts, while the reps who put in the time, learn the process, and stay coachable tend to do very well. Pros: Strong earning potential with uncapped commissions Flexible schedule and independence in the field Supportive teammates and leadership Excellent products that solve real customer needs. More than most of the competition. Opportunities to grow and increase income over time The biggest advantage is that you control your own results. If you're willing to work consistently, learn from successful reps, and stick to a proven approach, this can be a very rewarding career. This is not a sit-at-a-desk job. You'll be walking neighborhoods, talking to people, handling objections, and hearing "no" along the way. That's part of sales. If you enjoy meeting people, helping customers, and taking ownership of your success, the role offers significant upside.

Cons

The role requires patience, consistency, and resilience. Many of the customers we speak with are former subscribers who may have left due to a past service issue, billing concern, or negative experience. Reps often have to overcome skepticism and rebuild trust before even discussing current products and promotions. There is definitely a learning curve, and success doesn't happen overnight. It takes time to learn the territory, understand customer concerns, and develop the communication skills needed to turn difficult conversations into opportunities. Reps who remain coachable, follow a proven system, and stay consistent with their activity tend to perform much better over time.

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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