If it was work from home it would be worth it. - Enterprise Technical Support Spectrum Employee Review

3.0
Mar 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Good insurance and benefits. Fee internet and cable services.

Cons

This could easily be a remote, work from home job and would resolve the issue oh having to live in Austin's crazy housing market. During the pandemic the majority of us worked from home and were able to effectively do our jobs. We are all now back in the office, yet there is not enough space for every one to sit and have their own desk. Covid and other viruses are still a thing and we are sharing desks and are not able be comfortable in your own space. This is unacceptable, working for a multi billion dollar company. Also the pay is very mixed. Some people getting paid way less than others doing the same job. You can go above and beyond working hard to do your best. But in reality the people who do the bear minimum are going to get the same meets expectations and same 3% raise every year. I have worked there 9 years and have always worked very hard but this year I realized I will only be putting in minimal effort, since my efforts go unnoticed.

Explore other reviews about Spectrum

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked as an RCS in the Daytona Beach market and my experience has been very positive. Like any outside sales position, success comes down to attitude, consistency, and following a proven system. The reps who struggle are often looking for shortcuts, while the reps who put in the time, learn the process, and stay coachable tend to do very well. Pros: Strong earning potential with uncapped commissions Flexible schedule and independence in the field Supportive teammates and leadership Excellent products that solve real customer needs. More than most of the competition. Opportunities to grow and increase income over time The biggest advantage is that you control your own results. If you're willing to work consistently, learn from successful reps, and stick to a proven approach, this can be a very rewarding career. This is not a sit-at-a-desk job. You'll be walking neighborhoods, talking to people, handling objections, and hearing "no" along the way. That's part of sales. If you enjoy meeting people, helping customers, and taking ownership of your success, the role offers significant upside.

Cons

The role requires patience, consistency, and resilience. Many of the customers we speak with are former subscribers who may have left due to a past service issue, billing concern, or negative experience. Reps often have to overcome skepticism and rebuild trust before even discussing current products and promotions. There is definitely a learning curve, and success doesn't happen overnight. It takes time to learn the territory, understand customer concerns, and develop the communication skills needed to turn difficult conversations into opportunities. Reps who remain coachable, follow a proven system, and stay consistent with their activity tend to perform much better over time.

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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