Inhumane work environment - Customer Service Representative (CSR 2) Spectrum Employee Review

3.0
Sep 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent pay ($20 hr to start) Yearly increase of 3%-5% Great benefits (Medial, Dental Vision, 401K match) PTO

Cons

Absolutely 0 career mobility Micro management Can't use the bathroom for more than 5 minutes if you're not on break or lunch or you'll come back to a message from your supervisor asking if you're ok as if it's odd to use the bathroom for more than 5-7 minutes. A couple of years ago it was easier for people to move up in the company but lately things have become very stagnant, the budgets are lowering and it feels like the end is near for this branch.

Explore other reviews about Spectrum

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Company Provides Tools and Vehicle, they put your through the training you need. Lots of room to move up and improve.

Cons

Days can be long, You will sometimes be sent over an hour away for jobs. You are not paid for your drive time to your first job or home from your last. You will have to repeat other techs that do not install according to company standards

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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