Kind of unbelievable, that they think they will retain staff. - Customer Service Representative (CSR) Spectrum Employee Review

1. Impossible to get time off if you don’t request it 6 months in advance. 2. Horrible schedule. They say you can do “different shift bids” but I’ve been working every Saturday for almost two years. 3. Essentially doing the job of 4 different departments…. Ie (Internet, cable, billing, and sales.) I say sales because if a customer wants to change their package you have to explain what’s included and what the new cost will be so pretty much like a sales person on top of the other duties. 3. Micromanaged to the finest. Everything you do is tracked even if your mic is muted the system is still listening and grading your call. If you are in the bathroom for more than 5 minutes you will get a message from your supervisor asking if you are “okay”. 4. Training is dismal at best. What is taught in class is not what it is like on the floor. Call the lead line for assistance and you are lucky if you get someone who will help you. 5. Back go back calls. They will say something if you take a 1 minute break in between calls. 6. Customers can be abusive, entitled, and insanely rude. I should have added “therapy department” to round out a list of 5 departments above.