Never Ever - Don't Do This to Yourself - Senior Management SpotHopper Employee Review

I've been an AE at SpotHopper for just over a year and this role has exceeded my expectations in almost every way. First and foremost, the sales training is hands down the best I've ever experienced in any role at any company. Management is genuinely supportive and invested in your development, the culture is collaborative, and the earning potential is real. There are clear paths for growth and leadership recognizes and rewards performance. For the most part, if you're performing and hitting quota, you have the autonomy to build your own schedule and hours. One thing that stands out about management here is that everyone has actually done the job. Your sales manager was an AE at some point and was crushing quota. Nobody in a leadership position got there without putting in the work first. That makes a real difference because when they coach you, they're speaking from experience, not a playbook. Another thing that sets this role apart is what you're actually selling. SpotHopper delivers real, measurable results for local restaurants, and seeing the positive impact you can help make a reality for your customers is one of the most rewarding parts of the job. It's a lot easier to sell something when you genuinely believe in what it does for people. A note on the negative reviews: This role is not for everyone, and the low-rated reviews make that pretty clear. If you need leads handed to you to hit quota, you're going to have a bad time. The people who wash out here tend to be the ones who weren't ready to bet on themselves. The people who stay? They're killing it.

Turnover can be noticeable. Some great people have cycled through. It's not at all uncommon in sales, but worth knowing going in.

They have a cool food stipend

The management is terrible. Instead of actually developing sales talent they just micromanage you. Instead of working on your sales skills they make you read from a script both when cold calling and when sitting with prospects. If you go off script at all they make you listen to your recordings and then scold you for not being 100% on script all the time. Managers talk on team calls about how restaurant owners are dumb and don’t know anything and they even admitted that we pressure owners to make decisions on the spot so that they cannot go back and do their own research and see Spothoppers terrible reviews. Top performers get punished for being good at sales and closing deals, and low performers get praised for reciting the script and not selling.