Sinking Ship - Customer Success Manager Springboard Employee Review

2.0
Aug 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Good culture when I started but went downhill as revenue plummeted. They hired such wonderful, bright and empathetic folks which made for a cool culture. They used to have a very structured way of getting promoted which was great and achievable.

Cons

Revenue was sinking when I left and it was all due to bad business decisions and bad management . There were multiple layoffs. Their "Fixes" made everything way worse, instead of listening to their CSM's about where the real issues were, they'd try these crazy strategies for improvements which wouldn't get to the root cause. So much potential but by the time I left, everything was on fire.

Explore other reviews about Springboard

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Very welcoming environment and team spirit

Cons

Non i can think of at the moment

3.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great co-workers and mission driven culture

Cons

Layoffs are way to common place.

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