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      Sun Life

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      IT Manager - Delivery Manager Sun Life Employee Review

      1.0
      Dec 20, 2016
      Delivery manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Free food for lunch and dinner

      Cons

      1. Not at all MNC culture. 2. Lack of professionalism in communication and day to day coordination. This is right from senior leadership to mid-management. 3. Fault finding culture. No collaboration. 4. India team has to fight for work, almost same as any servicing organization instead of captive. 5. Very unfriendly and difficult higher management. 6. People.oriented company with no work life balance.

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      5.0
      Jun 4, 2026
      Intake representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

      Cons

      Contract with VOYA ended and was not rehired with VOYA

      2.0
      May 30, 2026
      Absence member support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Holidays off, okay pay, cross train in other areas that are needed

      Cons

      Managers, doesn’t keep advancement promises, always mentioning room for growth but when the opportunity presents itself they have an excuse for why right now is not a good time to move. Adds training for other departments that are short staffed but don’t compensate for all the different departments calls you are taking. Trying to take PTO is a pain, there are plenty employees so there should be no issues with taking time off

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