Sun Life Reviews | Glassdoor

Sun Life Reviews

Updated July 19, 2017
127 reviews

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3.4
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Approve of CEO
Sun Life CEO Dean Connor
Dean Connor
35 Ratings

127 Employee Reviews

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Pros
  • I am allowed to work from home a couple days which helps because I live pretty far away (in 36 reviews)

  • Very much support a telecommuting work situation good benefits (in 53 reviews)

Cons
  • There should be right people management by the managers or senior management teams (in 20 reviews)

  • If I had to think of one thing, it would be the lack of involvement upper management has in the actual running of the call centre (in 13 reviews)

More Pros and Cons

  1. "Voc Rehab Spec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Voc Rehab Spec in Minneapolis, MN
    Current Employee - Voc Rehab Spec in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    every day is an adventure

    Cons

    really there are none ok?

    Advice to Management

    Keep up the great job in the company


  2. "Stuck in the past"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multiple Positions in Wellesley Hills, MA
    Former Employee - Multiple Positions in Wellesley Hills, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than 10 years)

    Pros

    Competitive starting salaries and good bonus if company does well.
    Good benefits. 401k and generous vacation package to start.
    Option to work from home (dependent on Manager)
    Discounts on phone, car insurance and other places. Fitness reimbursement or Fitness Center on site depending on where you work.
    Good people to work with.

    Cons

    More work than people. Upper management unwilling to listen and apply changes even though suggestions made by multiple people. Technology is a little behind the times.
     HR not there for the employee. Have to write your own reviews which does not make sense. Small increases if you are considered in the Exceeds category.
    Many people do "free" overtime just to keep up with their production and HR is aware but looks away.
    Nowhere to advance to.
    Inadequate training.

    Advice to Management

    Listen to your employees that do the work. They have great ideas. Sometimes it's better to concede and rethink old ways instead of losing good people who work really hard and are loyal to the bottom line.

  3. "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Case Manager in Portsmouth, NH
    Current Employee - Disability Case Manager in Portsmouth, NH
    Recommends

    I have been working at Sun Life full-time (More than 3 years)

    Pros

    Great benefits and plenty of PTO.

    Cons

    Can be a bit political at times.


  4. "Awful experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nana in Wellesley, MA
    Former Employee - Nana in Wellesley, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sun Life (More than a year)

    Pros

    My manager was great and that is about it - oh and location nice too and nothing else but I have space to fill

    Cons

    If you don't follow the old ways and try and innovate they don't like it, retaliatory lead who bullied me and who knows if he was punished, work not challenging, antiquated methods and people who won't share knowledge to retain their jobs and leaves you unable to perform yours, create drama so they can blame you for it

    Advice to Management

    Fire bullying employees who tell lies about you and embrace being in the 21st century


  5. Helpful (3)

    "claims manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Manager in Manchester, NH
    Former Employee - Claims Manager in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than 3 years)

    Pros

    Co workers were wonderful, NOTHING else positive about entire experience

    Cons

    Worst company i have ever worked for... Nothing good to say about the politics, treatment of employees, management has no idea how to manage. HR dept and management retaliation.

    Advice to Management

    Fire most management, All HR and several directors...and start fresh. Hire people that know what they are doing.


  6. Helpful (2)

    "It's a great place to work. The 4th quarter is our busiest and we usually work several hours of overtime."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in Wellesley, MA
    Current Employee - Implementation Consultant in Wellesley, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun Life full-time (More than 3 years)

    Pros

    Great culture. Awesome work-life balance. Overtime is offered if necessary. I love the people I work with as well. I am allowed to work from home a couple days which helps because I live pretty far away.

    Cons

    In this department- there is not too much room for growth, but you can always move around in the company.


  7. "High Turnover"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Wellesley Hills, MA
    Former Employee - Anonymous Employee in Wellesley Hills, MA

    I worked at Sun Life full-time (More than 5 years)

    Pros

    Pretty decent benefits and nice location

    Cons

    High turnover in areas such as Investment Operations

    Advice to Management

    There has to be a reason certain areas experience high turnover - over 100% every couple of years...look at those in charge!

  8. Helpful (3)

    "Ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Short Term Disabilities Claims Associate in Windsor, CT
    Current Employee - Short Term Disabilities Claims Associate in Windsor, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sun Life full-time (More than 10 years)

    Pros

    Work at home couple days a week bonuses. Can wear jeans everday.,work life balance is ok, if your lucky you get a good manger,

    Cons

    Expectations are very high, sometimes it's a struggle to meet all the expectations. A lot of favoritism with some mangers, it's very obvious and causes bitterness with other employees.

    Advice to Management

    Listen to your employees, since we do the actual work we do have ideas that are helpful, don't just ask for our comments and advice then do nothing.


  9. "Great Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RLDP Consultant in Boston, MA
    Current Employee - RLDP Consultant in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun Life full-time (More than a year)

    Pros

    Work Life Balance is great. Learning and Development is robust and they provide many opportunities to move up in the company.

    Cons

    There is not a great out of work culture or social aspect. Not many events or get togethers.


  10. "Thumbs Up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee Benefits Underwriter in New Portsmouth, NH
    Current Employee - Employee Benefits Underwriter in New Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun Life (Less than a year)

    Pros

    Benefits, flexible work arrangements, growing company, lots of PTO

    Cons

    I do not have any


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