Sun Life Reviews | Glassdoor

Sun Life Reviews

Updated September 16, 2017
131 reviews

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3.5
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Approve of CEO
Sun Life CEO Dean Connor
Dean Connor
38 Ratings

131 Employee Reviews

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Pros
  • I am allowed to work from home a couple days which helps because I live pretty far away (in 37 reviews)

  • Very much support a telecommuting work situation good benefits (in 58 reviews)

Cons
  • There should be right people management by the managers or senior management teams (in 20 reviews)

  • If I had to think of one thing, it would be the lack of involvement upper management has in the actual running of the call centre (in 14 reviews)

More Pros and Cons

  1. Helpful (2)

    "Customer Insight Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Insight Analyst in Kansas City, MO
    Former Employee - Customer Insight Analyst in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    Great work-life balance, bonus, and benefits

    Cons

    They promote people into management positions for the sake of a promotion but these folks are not empowered to actually manage. It's just a pay raise and title change with no real authority or real management skills. They also don't properly train new managers which could present a liability. It really seems like employees are just in a race to keep themselves relevant so they aren't caught up in the yearly round of layoffs.

    Advice to Management

    Do not promote folks just because they can demonstrate how good they are at their jobs. Take time to actually train new managers on how to lead otherwise you may have huge HR issues in the future.


  2. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than 3 years)

    Pros

    Great leader ship and product offering

    Cons

    currently transitioning as one company with AEB

    Advice to Management

    Continue the vision of keeping worksite separate with enrollment support being key.

  3. "Super positive and engaging culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Actuarial Analyst in Wellesley Hills, MA
    Current Employee - Assistant Actuarial Analyst in Wellesley Hills, MA
    Recommends
    Approves of CEO

    I have been working at Sun Life full-time

    Pros

    Friendly, happy people. On site gym and massage facilities. Exam support for actuarial students as well as external activities

    Cons

    I've been working here for a year and really can't think of any cons. I love my job!


  4. Helpful (1)

    "Comatose"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Sun Life full-time (More than 3 years)

    Pros

    Paid time off. On site parking. Woods. Air. Carpeting. More woods. Some more air some grass outside. Vending machines. When managers leave at 3 every day

    Cons

    Terrible management in the Small Business Center the two managers are the worst in the industry. Arrogant. Uneducated . Selfish.

    Advice to Management

    Clean house in the Small Business Center


  5. "Stuck in the past"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multiple Positions in Wellesley Hills, MA
    Former Employee - Multiple Positions in Wellesley Hills, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than 10 years)

    Pros

    Competitive starting salaries and good bonus if company does well.
    Good benefits. 401k and generous vacation package to start.
    Option to work from home (dependent on Manager)
    Discounts on phone, car insurance and other places. Fitness reimbursement or Fitness Center on site depending on where you work.
    Good people to work with.

    Cons

    More work than people. Upper management unwilling to listen and apply changes even though suggestions made by multiple people. Technology is a little behind the times.
     HR not there for the employee. Have to write your own reviews which does not make sense. Small increases if you are considered in the Exceeds category.
    Many people do "free" overtime just to keep up with their production and HR is aware but looks away.
    Nowhere to advance to.
    Inadequate training.

    Advice to Management

    Listen to your employees that do the work. They have great ideas. Sometimes it's better to concede and rethink old ways instead of losing good people who work really hard and are loyal to the bottom line.


  6. "Voc Rehab Spec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Voc Rehab Spec in Minneapolis, MN
    Current Employee - Voc Rehab Spec in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    every day is an adventure

    Cons

    really there are none ok?

    Advice to Management

    Keep up the great job in the company


  7. "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Case Manager in Portsmouth, NH
    Current Employee - Disability Case Manager in Portsmouth, NH
    Recommends

    I have been working at Sun Life full-time (More than 3 years)

    Pros

    Great benefits and plenty of PTO.

    Cons

    Can be a bit political at times.

  8. Helpful (1)

    "Awful experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nana in Wellesley, MA
    Former Employee - Nana in Wellesley, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sun Life (More than a year)

    Pros

    My manager was great and that is about it - oh and location nice too and nothing else but I have space to fill

    Cons

    If you don't follow the old ways and try and innovate they don't like it, retaliatory lead who bullied me and who knows if he was punished, work not challenging, antiquated methods and people who won't share knowledge to retain their jobs and leaves you unable to perform yours, create drama so they can blame you for it

    Advice to Management

    Fire bullying employees who tell lies about you and embrace being in the 21st century


  9. Helpful (3)

    "claims manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Manager in Manchester, NH
    Former Employee - Claims Manager in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than 3 years)

    Pros

    Co workers were wonderful, NOTHING else positive about entire experience

    Cons

    Worst company i have ever worked for... Nothing good to say about the politics, treatment of employees, management has no idea how to manage. HR dept and management retaliation.

    Advice to Management

    Fire most management, All HR and several directors...and start fresh. Hire people that know what they are doing.


  10. Helpful (3)

    "It's a great place to work. The 4th quarter is our busiest and we usually work several hours of overtime."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in Wellesley, MA
    Current Employee - Implementation Consultant in Wellesley, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun Life full-time (More than 3 years)

    Pros

    Great culture. Awesome work-life balance. Overtime is offered if necessary. I love the people I work with as well. I am allowed to work from home a couple days which helps because I live pretty far away.

    Cons

    In this department- there is not too much room for growth, but you can always move around in the company.


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