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Sun Life Reviews

Updated January 18, 2018
140 reviews

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3.7
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Approve of CEO
Sun Life CEO Dean Connor
Dean Connor
43 Ratings

140 Employee Reviews

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Pros
  • I am allowed to work from home a couple days which helps because I live pretty far away (in 43 reviews)

  • Very much support a telecommuting work situation good benefits (in 63 reviews)

Cons
  • There should be right people management by the managers or senior management teams (in 20 reviews)

  • Lack of sustainable growth opportunities (in 13 reviews)

More Pros and Cons

  1. "National Accounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Accounts – Regional Claim Center Lead in Wellesley, MA
    Current Employee - National Accounts – Regional Claim Center Lead in Wellesley, MA
    Recommends
    Approves of CEO

    I have been working at Sun Life full-time (More than 8 years)

    Pros

    Good company to work for.

    Cons

    Not much growth or room for opportunities .

    Advice to Management

    Manage National Accounts


  2. Helpful (1)

    "Overworked, stressed, no technical or manager support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premium Specialist in Kansas City, MO
    Former Employee - Premium Specialist in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sun Life full-time (Less than a year)

    Pros

    You may be able to work at home - some can do this Full Time, but not everyone. Others cannot work at home at all and there are the rest that can choose 2 days a week to work at home. It depends on what dept you are in and who your manager is. The hours can be from 6:30 to 7:30 but you have to pick a set schedule in Kansas City. There is a nice cafeteria and Starbucks. There is good time off and sick. You may be given a laptop to work at home which I was. I think Sunlife is a good company based out of Canada but they are having issues applying all their perks to the Kansas City location and it shows.

    Cons

    While some of the building is up to date and renovated most of it is outdated and worn out. The equipment is mostly outdated and passed around. There are several programs that are very outdated that you need to learn. Sunlife bought this company a few years ago and they still have not worked out any of the kinks. No one knows what anyone else does within the company. The company is international so you will be calling all over the place to get something handled. They have many people in many roles with titles that seem similar to Customer Advocacy or Customer Care Executive. It is never made clear who does what and no one seems well educated in their role. The management is overloaded so they do not have time for you. The training is touch and go and most of the time not useful. All the employees seem overloaded and do not have time to help you if you are attempting to learn how to do something. They do not provide you with a team lead or a technical specialist for advice. IT is in Ireland and they cant usually help you with anything more than resetting a password. HR is also unavailable. You send them an email and they get back to you in a week. They are still using MS-DOS programs from the 1980's and most people do not know how to use them.

    Advice to Management

    Better training. Have team leads in all departments to help expedite bigger issues your subordinates have since you are not available to assist them. Do not think it is helpful to send a subordinate around to all their peers to bother them with trying to fix a problem or learn something when their peers are too busy to help. Allow more work at home as most communication is thru email and IM within the office anyway.

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Kansas City, MO
    Current Employee - Case Manager in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sun Life full-time (Less than a year)

    Pros

    Great Sick time, vacation time. employees are friendly. Flexible schedules. Nice building, nice management. Interview process was simple. HR is wonderful.

    Cons

    Needs to be an at home job. There’s not to many cons to the job itself. A little more money could be given.


  4. Helpful (2)

    "Short Term Disability Claims Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Short Term Disability Case Manager in Portsmouth, NH
    Former Employee - Short Term Disability Case Manager in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than 5 years)

    Pros

    Free Parking. Paid Over Time.

    Cons

    Managers are overly critical, micromanage, threaten & bully employees, and should not be leading teams. In the few years I worked here I had 8 different managers and 4 different directors and staff was coming and going like it was a drive through. They wouldn't let us use our vacation time when we wanted it made us work nights and weekends on no notice had us cancel travel plans to attend weddings and family gatherings. People who typed A overachievers and focused on doing a good job don't survive at this company because managers fear them and get rid of them.

    Advice to Management

    Managers should have to go through emotional intelligence training and learn how to manage people and bring out their best instead of belittling their staff until they all gone and they have to hire a whole new team.


  5. "It’s a great place to work, other than requiring many meetings every week. It makes it hard to really get work done."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Kansas City, MO
    Current Employee - Senior Consultant in Kansas City, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sun Life full-time (More than a year)

    Pros

    They pay great competitive wages. Contributions are noticed and rewarded. They allow employees to work from remote locations. They have a good benefits package and great vacation benefit.

    Cons

    Many employees feel micromanaged. Management also schedules numerous meetings each week making it difficult to focus on actual work. While the benefits package is good it is very expensive.

    Advice to Management

    Continue to reward employees when they go beyond expectations. Try to reduce the number of meetings or the frequency of them.


  6. "Sunlife"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than 5 years)

    Pros

    steady easy commute predictable safe

    Cons

    little room for movement monotonous


  7. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Wellesley, MA
    Former Employee - Senior Project Manager in Wellesley, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    Agile working , great benefits , excellent environment

    Cons

    There are no cons for this company

  8. "Overall good company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Windsor, CT
    Current Employee - Anonymous Employee in Windsor, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sun Life full-time

    Pros

    Friendly co workers, fair management, good work/life balance

    Cons

    Glitchy software systems, progress on anything within the team takes ions


  9. "It's a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Actuarial in Wellesley, MA
    Former Employee - Actuarial in Wellesley, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    Allowed to work from home and was able to leave the company after two years.

    Cons

    Pay, management, and no opportunity for career growth.


  10. Helpful (3)

    "Customer Insight Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Insight Analyst in Kansas City, MO
    Former Employee - Customer Insight Analyst in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    Great work-life balance, bonus, and benefits

    Cons

    They promote people into management positions for the sake of a promotion but these folks are not empowered to actually manage. It's just a pay raise and title change with no real authority or real management skills. They also don't properly train new managers which could present a liability. It really seems like employees are just in a race to keep themselves relevant so they aren't caught up in the yearly round of layoffs.

    Advice to Management

    Do not promote folks just because they can demonstrate how good they are at their jobs. Take time to actually train new managers on how to lead otherwise you may have huge HR issues in the future.


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