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      Sun Life

      Engaged Employer

      Sun Life reviews

      Overworked and pressured constantly - Disability Case Manager Sun Life Employee Review

      2.0
      May 29, 2023
      Disability case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits were mostly paid by the company, good dental insurance and online access to doctor/nurse. Insured from day one which is great.

      Cons

      This made me understand why people do not like insurance companies… lots of pressure caused by the important amount of work (80 files-100 files per case manager) which in turns creates insane amount of stress on the employees and poor customer service.

      Explore other reviews about Sun Life

      5.0
      Oct 28, 2025
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work Life Balance, Salary, Benefits

      Cons

      Communication channels are ineffective at times.

      2.0
      Jun 25, 2026
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

      Cons

      Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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