New Me - Medical Assistant Sutter Health Employee Review

5.0
Jan 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working here truly reawakened why I chose healthcare in the first place. In an industry that can often feel overwhelming and transactional, this organization reminded me that patient care, teamwork, and humanity can still be at the center of the work we do every day. Joining a large company comes with an incredible level of structure and support, and that has made all the difference. There are systems in place, knowledgeable leaders, and a genuine sense that you are not expected to navigate challenges alone. When questions arise or obstacles come up, there is always someone willing to guide, teach, and problem-solve rather than place blame. That kind of environment allows you to grow—not just professionally, but personally. What stands out most is the culture. Despite the size of the organization, the care feels intentional. You’re encouraged to ask questions, share ideas, and continue learning. The collaboration across teams reinforces that everyone is working toward the same goal: delivering quality care while supporting one another behind the scenes. This role reminded me that healthcare can still be meaningful, fulfilling, and rooted in purpose when the right support exists. Being part of a large organization doesn’t mean feeling small—it means having a strong foundation, shared resources, and a community that wants to see you succeed. I’m genuinely grateful for the experience and proud to be part of a team that lives out the values that drew me to healthcare in the first place.

Cons

Coming from private office settings. You’ll have to unlearn a lot and accept the help from a supportive team

Explore other reviews about Sutter Health

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I love working for Sutter, they are a solid company offering competitive pay and benefits. The part I love the most is they promote making a career with them making it easier to show up an contribute every single day!

Cons

I don't have any cons to speak of.

3.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership trainings, conferences, educational opportunities, Senior leadership seems to respond to employee feedback, Great organizational transparency and clarity around goals and direction, Front-line leadership receiving recognition more often, Fair (not amazing) compensation and benefits overall, Organization seems to be healthy and growing which is encouraging for job security and retention.

Cons

Unsustainable front-line leadership expectations, responsibilities, and tasks without providing support from supervisors or assistant managers specifically in San Francisco campuses, High burnout risk among front-line leaders which is continuing to increase, Growing list of contradicting or conflicting priorities. Patient experience scores have improved greatly in SF but patient quality/safety and employee satisfaction has become the apparent cost of that, Very unreasonable span of control for front-line leaders, i.e. way too many direct reports, Meeting metrics and KPIs at all costs is the message being received. Front-line leaders are left scrambling to reach the data points (regardless of the methods), to get there. In other words, we might be meeting the metrics and KPIs on paper, but that doesn’t necessarily mean the real purpose or reason behind those metrics is being performed. We’re just desperate to keep our jobs, The leadership culture in the last 6-9 months has shifted towards motivation through fear. Fear of losing our jobs or bonuses rather than motivation by providing actual daily support in doing our jobs and genuine concern and encouragement to succeed.

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