Upper management disaster - Sales Associate Swarovski Employee Review

1.0
Aug 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Great product / history within the brand but that’s about it

Cons

Upper management has no idea what they are doing. They expect part time employees to do way beyond their job title and nothing is ever good enough. District manager and regional on the south east are buddies as well as all of the rest of them. Highly unprofessional and know absolutely nothing about the product when doing visits. Corperate really needs to look at who they hire in those positions.. continuing to hire “friends” in regional and district roles is not a good look and does not represent a “luxury” brand.

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Swarovski Response
2y
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Here at Swarovski, we believe in fostering a culture of openness and willingness to fix any problem presented to us for the improvement of our company, employees and customers. We will do our best to use your review for the improvement of the company. If you have any further concerns, please feel free to reach out to a member of our HR team, as we truly value constructive feedback from current and former employees as well as from our customers. We wish you all the best both professionally and personally.

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5.0
May 31, 2026
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Pros

Good benefits working part time

Cons

Retail hours can be difficult

2.0
Mar 24, 2026
Recommend
CEO approval
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Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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