Pros
I've worked at TELUS Mobility for over two years now. There have definitely been some growing pains but I think most of them are worked out now. There was a time when I didn't think I wanted to continue working for TELUS but that has changed for the better. Management actually listens to the employees and actions ideas that will contribute to a better workplace. Every company has it's issues but TELUS actually acts on our suggestions. Improvements don't happen overnight but we do surveys each year and I have definitely seen some improvements that have resulted from those surveys. I enjoy going to work each day and my team has become my 'family' at work. There was a high turnover of employees during my first year but that has changed and I am now seeing that new employees are staying longer. I believe that is a result of the changes made by management. The morale has definitely improved during my tenure. We are paid better than other call centres and we can work as much overtime as we want. I for one, appreciate the opportunity. Overall the employers I've worked for TELUS is the first one I want to stay with long-term.
Cons
Being in a call centre environment has its downside of course. It is difficult to get time off on short notice. Just like any call centre we're monitored on so many metrics. I've just learned to do my job but not worry about the metrics. I feel doing the best I can on each call will make the metrics work out. I would also like to see us get a Health Care Spending account added to our benefits.