Bait & Switch! Discussed and interviewed for one position, but shoved into another before could do anything... - Anonymous employee TIAA Employee Review

1.0
Aug 18, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are great everything from health insurance to gym memberships. Overtime available, paid for lunches, immediate/low-level manager very easy to work with when need time off.

Cons

Didn't carry through on original job offered. Interviewed for Investment Advisor, but pulled a fast one and ended up on entry level call center Operations position. Training was strained, computers used were outdated and slow. They spent too little time discussing the investment products and their suitable uses. Traning methods were childish, no preparation for client base. Too much focus on systems, technology and not enough of products, and their suitable uses. Spent most time assisting irrate clients with website access and operations/back office disasters. The computer system is circa 1978, still using MS Dos and Windows XP with a maze systems that did not communicate nor tied together in anyway. Company spent too much focus on things like "Donut Days" and bake sales,and other foolish outside programs.

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5.0
Jun 25, 2026
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CEO approval
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Pros

Great opportunities for growth and supporting management

Cons

There is nothing to love about TIAA!

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good starting salary and benefits package.

Cons

The longer you’re there, the more of an expectation that you work more for the same or less income. Producers find it hard to justify staying when leadership keeps moving the goal posts on how to increase income. No rhyme or reason as to how they decide “promotions.” One advisor might have one good year and get promoted over an advisor that produces year in and year out. They fail to share revenue because they’d have a hard time justifying the income level compared to outside advisors with a fraction of the book size. They claim and depend on brand recognition to justify a capped income but fail, or just won’t admit that is why they keep losing their top talent. Operations is a nightmare that I can’t even begin to describe. When I share the processes that have been in place for over a decade, colleagues in the industry shake their head and laugh. They can’t believe we earn and keep business. The saying while I was there was “the biggest threat we face is that TIAA clients start to explore their options outside of TIAA.”

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