TIAA Reviews | Glassdoor

TIAA Reviews

Updated August 20, 2017
1,057 reviews

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3.6
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TIAA President & CEO Roger Ferguson
Roger Ferguson
653 Ratings

1,057 Employee Reviews

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Pros
Cons
  • There are enough teams that are understaffed that complains about non-existing work-life balance are common (in 43 reviews)

  • Senior management tries to micromanage everything instead of moving forward (in 36 reviews)

More Pros and Cons

  1. "wma"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at TIAA full-time (More than 10 years)

    Pros

    team approach, people, culture, benefits

    Cons

    high demand and stress, lack of sabbatical option


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Resolution Manager in Denver, CO
    Current Employee - Customer Resolution Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 3 years)

    Pros

    TIAA pays a Competitive salary, overall satisfying place to work. The benefits are hands down the best I have seen (i.e. Retirement incentives, matching, health benefits)

    Cons

    Technology is outdated. TIAA Is making strides to become more modern but this is an endeavor that should have been started years ago. Once the upgrades are complete (in a few years) I'll have little to nothing to complain about

  3. "Great!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time

    Pros

    Flexible working environment
    Great salary

    Cons

    Lack of diversity in middle management


  4. "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Boston, MA
    Current Employee - Senior Director in Boston, MA

    I have been working at TIAA full-time (More than 5 years)

    Pros

    Great place to work with a culturally strong and diverse EE base

    Cons

    Nothing negative to report


  5. Helpful (1)

    "National Contact Center Consultant- Great Organization as a Whole"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Consultant in Denver, CO
    Former Employee - Financial Consultant in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA full-time (More than a year)

    Pros

    TIAA is legitimately the best organization I have worked for. They treat their employees exceptionally well for a large organization. I have worked for several other large financial services companies, mainly large national commercial banks and also two large sporting industry corporations, and TIAA was hands down the best employer of them all. Their pay is far above industry average for similar positions. This is because they aren't publicly traded and aren't beholden to the almighty dollar. They actually care about helping their clients, and empower their employees to do so. I didn't want to leave TIAA- I had to because life circumstances forced me to resign my position. I loved working there, and hope to be an employee there again in the future.

    Cons

    The same things that are true of all large corporate-like organizations. Career mobility inside can be slow and frustrating (but not always). There are lots of different functioning divisions that aren't well integrated with each other. Sometimes it seemed like it was a lot of different companies and cultures all operating as one large company. They were behind in technology when I got there (being a millenial I am all about tech and efficiency) and at first there were like 25 different programs used in this position, most of which were 5-10 years old or more. However, during the time I was there they did sunset a lot of the older programs and combine functionality into one unified program.It can be difficult for your voice to be heard and obvious things that seem like they should be changed don't. Also lots of older processes and forms, and they are reluctant to move away from them for cost and risk reasons.

    Advice to Management

    Keep pushing the organization into the 21st Century and keep a focus on efficiency. Don't let the corporate culture get vultarized by the need to generate revenue. Keep treating your employees well.


  6. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I have been working at TIAA full-time

    Pros

    Acquired a huge amount of Plan Participants and assets under management.

    Cons

    The culture and morale needs evaluating by levels above the senior managing directors, for real change.

    Advice to Management

    promote real team unity


  7. "Great firm"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time

    Pros

    Great pay, benefits, and work life balance

    Cons

    Confusion at the executive level / company strategy

  8. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at TIAA full-time (More than 8 years)

    Pros

    Good Benefits, lots of days PTO.

    Cons

    Not a lot of internal opportunities for role that would great. Would hire a financial advisor who worked with outside company for 18 months instead of an internal phone consultant who's done it longer.


  9. Helpful (1)

    "Just ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 8 years)

    Pros

    People are kind, supportive. Happy to mentor but you must seek them out. , income, benefits, work/life balance are wonderful. Opportunity to work from home

    Cons

    Limited career development, senior employees in parking lot positions. Slow to develop/change firmwide. consensus driven org. Need more decisive leaders and role clarity. Limited advancement in regional offices

    Advice to Management

    Streamline/reduce redundancy in projects, teams and individual roles. Many narrow scope responsibility roles could be consolidated across headcount


  10. Helpful (1)

    "The best ever"

    StarStarStarStarStar
    Current Employee - Internal Wholesaler in Charlotte, NC
    Current Employee - Internal Wholesaler in Charlotte, NC
    Recommends
    Approves of CEO

    Pros

    Pay, benefits, resources, work life balance. Company is growing through acquisitions and vision. Not as much stress as a publicly traded company. Pto

    Cons

    Nothing too notable. Slow moving and a dinosaur at times. Tiaa does not innovate but rather follows. Infrequent bonuses here


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