TIAA Reviews
Updated May 12, 2021
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"Great benefits and good starting pay" (in 201 reviews)
"Good place to work if you are looking for work life balance" (in 200 reviews)
"Work life balance needs to be better" (in 81 reviews)
"Says all the time that senior management "values" employees" (in 48 reviews)
Ratings by Demographics
This rating reflects the overall rating of TIAA and is not affected by filters.
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- Current Employee, more than 1 year★★★★★Featured Review
Pros
Truly diverse from the top and really values their employees. Higher than industry average pay and great benefits.
Cons
There are no cons with the company that I have experienced.
- Current Employee, more than 1 year★★★★★
Pros
Great Benefits, Close Community, Great Teams
Cons
Commute, Work From Home Changes
- Current Employee★★★★★
Pros
Direct Deposit hits on time Will train newbies to earn licenses Work Remote-till they return back to office
Cons
-The calls are nonstop. Be prepared to have to talk constantly for 7 1/2 hours -Elderly population most of which do not use technology and can be quite cranky. The firm also sends out poorly worded messages to them which stresses them out, so when you get them on the line you have to talk them down from anxiety level 10. -Lots of errors by IT and processing, most of which has been outsourced to India, so you'll need to get used to being a punching bag dealing with angry clients who need their money asap. -Little upward mobility. They promote after you finish 18 months in your role you'll be in high demand, that's not the case. -Work/Life/Family balance will deteriorate. You'll have so much stress from trying to patch up the screwups and getting pounded by the clients because of it, you'll feel numb after work. Point blank, you will start to not enjoy anything in your life. -Doing the right thing often results in lower metrics which equals on paper you're inefficient.
Continue reading - Former Employee★★★★★
Pros
Pleasant work environment, company is very communicative to employees
Cons
Big, historically bureaucratic but changing fast.
- Former Employee, more than 3 years★★★★★
Pros
Great training and support. TIAA does a great job teaching its people how to run impactful meetings.
Cons
A big company and things don't always move quickly.
- Current Employee, more than 5 years★★★★★
Pros
Retirement benefits on top of 401k offerings
Cons
Passive aggressive culture, business units with family members who are on the same team and attend the same church as their managers, bullies in leadership roles. Reduced workforce by 10% via grossly generous ‘voluntary separation package’ although not all workers were even eligible for the package. Also, virtually no transition planning during or after the VSP, leaving open questions around “who does ‘x’ now”? Since the VSP the firm is downgrading job titles and/or pay at a rapid pace. New CEO coming in, many anticipating more disruption as a result.
- Former Employee, more than 3 years★★★★★
Pros
Cares for its employees and its clients
Cons
Large company, employees may not always feel aligned to their leaders
- Former Employee, more than 5 years★★★★★
Pros
Salary is good, nice work life balance, bosses give you time to work and are nice. Never had so many compliments, very appreciative of hard work
Cons
There are a lot of different groups for each function. Hard to figure out which group owns issue.
Continue reading - Current Employee, more than 10 years★★★★★
Pros
small, flat organization where you can access senior leadership
Cons
lack of direction, no plan for future revenue, dying business
Continue reading - Former Employee, more than 1 year★★★★★
Pros
TIAA works on a thought process that success follows caring about its participants and workers. The company is very understanding that you are a human who has a life outside of work and emphasizes making sure you are okay, taking time off, accommodating unique situations, etc. They people I worked with also showed genuine desire to provide quality products and service for the participants
Cons
Like many large companies, there will be times where it seems like your whole day is just meetings which can be draining and makes it feel like you're not getting work done.
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