TIAA Reviews | Glassdoor

TIAA Reviews

Updated October 17, 2017
1,094 reviews

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3.4
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TIAA President & CEO Roger Ferguson
Roger Ferguson
678 Ratings

1,094 Employee Reviews

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Pros
Cons
  • There are enough teams that are understaffed that complains about non-existing work-life balance are common (in 49 reviews)

  • Senior management tries to micromanage everything instead of moving forward (in 36 reviews)

More Pros and Cons

  1. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Charlotte, NC
    Former Employee - Project Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA (More than a year)

    Pros

    Great Company and lots of career opportunities.

    Cons

    High Turnover for employees every couple of years.

    Advice to Management

    None


  2. Helpful (1)

    "CRC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -people are really great and social
    -they actually care about their clients

    Cons

    - slow and older office culture at times

    Advice to Management

    -need to take initiative to get on projects you want to be on

  3. Helpful (2)

    "Growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA full-time

    Pros

    Compensation, benefits, growth opportunities, they want to be great

    Cons

    Not enough resources (people) to get work done, lack of decision making from leadership, lack of prioritization of projects; feeling of pedigree-best of the best only-tends to exclude really good talent

    Advice to Management

    Prioritize projects and execute. So many ideas are flowing, but not enough flawless execution. Develop your middle managers.


  4. Helpful (4)

    "Solid company with great benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Talent Management in Charlotte, NC
    Current Employee - Director, Talent Management in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 10 years)

    Pros

    Easy commute. Great benefits. Mission focused employees. Growth opportunity if you are early in your career. Private company that doesn't have to chase shareholder gains and can be more long term focused.

    Cons

    Lots of organizational change. Bureaucratic culture that stifles fresh ideas and hinders execution of even basic process improvements. short tenures means we do lots of the same things over and over with the same mediocre results.


  5. Helpful (2)

    "Wealth Management Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time

    Pros

    Great culture, mission, and history

    Cons

    Operations issues slow everything down


  6. Helpful (1)

    "Business Management Associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TIAA full-time

    Pros

    Pros:
    Retirement Plan
    Paid Time Off
    Schedule Flexibility
    Co-Workers

    Cons

    Cons:
    Takes forever to get things done
    Career Advancement


  7. Helpful (3)

    "Sr. Lead Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 10 years)

    Pros

    TIAA is a very good company to work for. It seems to have a very structured and communicated review process and the promoted company culture is something that is extremely hard to locate in the Financial Services sector.

    -Many programs and focus to promote ethical and inclusive environment from top to bottom.
    -Benefits are second to none in Financial Services. (or any other sector)
    -Upper Management genuinely cares about, promotes, funds and enforces ethical behavior.
    -Very secure environment. PII and all other forms of data are extremely secure and monitored by a world class, well-funded and customer-focused goal of securing the networks, data, and all forms of access from both internal users that do not require the access and external sources that try to obtain that data.
    -Lots of opportunity for employees to learn about all areas both within and outside of their core competencies and change their career while staying inside the same company.
    -Tons of great employees that want to help each other and the company to succeed while keeping the customer first.
    -Work/Life balance is very good in many areas. (Not all, but most)

    Cons

    As with many larger organizations (17k+ employees/contract workers and many departments and subsidiaries), TIAA has some groups that are entrenched in legacy management style and require a fresh approach.
    -Security can sometimes be detrimental to getting things done in an expeditious manner. (To be fair, it is more important to secure the environment than to push things through that may compromise the security of the data to internal staff)
    -Payroll is incapable of handling any type of large changes and outsources almost everything, including fielding of mistakes, to their third party provider. Would recommend a full replacement of Payroll from top-down and ask some of the contract workers that have multi-company experience for their input. There's more recurring mistakes due to incompetent senior and middle Payroll management and overworked base level staff. I've worked in companies 10 times the size of TIAA that had 10% of the mistakes per employee as TIAA Payroll, and that is being generous.
    -Human resources is overwhelmed sometimes, especially when there are larger influxes of new staff due to acquisitions.
    -Some of lower and middle management seem to be resistant to changing the way that they operate and have become complacent in their responsibilities to their staff.
    -Like many larger organizations, TIAA is slow to implement new technology initiatives. This is not due to the security of the initiatives, it is because many of the teams are protecting the way that they have traditionally followed somewhat antiquated processes. A more expeditious process should be developed and implemented to take things from idea to implementation that doesn't take 6-18 months. Also, consolidation of toolsets that are not redundant and costly would help. IT seems to implement tools/applications and leave the tools that were supposed to be replaced for years after they should be decommissioned.
    -Work/Life balance is an issue in some specific roles within certain areas, including some IT and Payroll positions.

    Advice to Management

    Look to implement a model that moves technology services delivery in a more expeditious manner. Continue to fund and promote a customer-focused, ethical, secure and fair environment to work in. Continue the superb job from the CEO level. Outright replace the top two-thirds of Payroll organization and fund and organize them with the proper amount and quality of staff to fulfill the requirements of their function. Continue to develop the Global Business Services organization, as it is vital to the vision and goals of the company. Provide additional oversight of the Senior Management of GBS, as many staff from the organization feel like they are not being treated fairly from the GBS Management. Review some of the hours that certain groups are working to identify why certain people are working to many hours and work to resolve the issues causing them to work those hours. Take those working the extensive hours and consider that when reviewing their performance and compensation.

  8. Helpful (1)

    "Senior Financial Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TIAA full-time (More than a year)

    Pros

    Good People. The mission to help those who help others is great.

    Cons

    Call Center environment was stifling. Very little opportunity for growth in Lewisville. Career would become call center, not financial services.

    Advice to Management

    Make it easier for advisors to get credit for their work instead of making it more difficult


  9. Helpful (3)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at TIAA full-time (More than 3 years)

    Pros

    The pay better than average. People are great.

    Cons

    Management is slow to respond. Systems are outdated. Very few chances to advance off the phones. You will be stuck for a while.

    Advice to Management

    Empower your employees and stop the micromanagement.


  10. Helpful (2)

    "Financial Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Consultant in Charlotte, NC
    Current Employee - Financial Consultant in Charlotte, NC
    Doesn't Recommend

    I have been working at TIAA full-time (More than 3 years)

    Pros

    Pay is great. Benefits are good as well. The company mission is admirable.

    Cons

    The company makes changes without ensuring that it will work. They put the cart before the horse.


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