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    TIAA Reviews

    Updated August 20, 2017
    1,057 reviews

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    Full-timePart-time
    3.6
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    TIAA President & CEO Roger Ferguson
    Roger Ferguson
    653 Ratings

    1,057 Employee Reviews

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    Pros
    Cons

    • There are enough teams that are understaffed that complains about non-existing work-life balance are common (in 43 reviews)

    • Senior management tries to micromanage everything instead of moving forward (in 36 reviews)

    More Pros and Cons

    1. "wma"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at TIAA full-time (More than 10 years)

      Pros

      team approach, people, culture, benefits

      Cons

      high demand and stress, lack of sabbatical option

    2. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Resolution Manager in Denver, CO
      Current Employee - Customer Resolution Manager in Denver, CO
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TIAA full-time (More than 3 years)

      Pros

      TIAA pays a Competitive salary, overall satisfying place to work. The benefits are hands down the best I have seen (i.e. Retirement incentives, matching, health benefits)

      Cons

      Technology is outdated. TIAA Is making strides to become more modern but this is an endeavor that should have been started years ago. Once the upgrades are complete (in a few years) I'll have little to nothing to complain about

      3. Join the TIAA team
      See Our Latest Jobs

    3. "Great!"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TIAA full-time

      Pros

      Flexible working environment
      Great salary

      Cons

      Lack of diversity in middle management

    4. "Senior Director"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Director in Boston, MA
      Current Employee - Senior Director in Boston, MA

      I have been working at TIAA full-time (More than 5 years)

      Pros

      Great place to work with a culturally strong and diverse EE base

      Cons

      Nothing negative to report

    5. Helpful (1)

      "National Contact Center Consultant- Great Organization as a Whole"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Financial Consultant in Denver, CO
      Former Employee - Financial Consultant in Denver, CO
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at TIAA full-time (More than a year)

      Pros

      TIAA is legitimately the best organization I have worked for. They treat their employees exceptionally well for a large organization. I have worked for several other large financial services companies, mainly large national commercial banks and also two large sporting industry corporations, and TIAA was hands down the best employer of them all. Their pay is far above industry average for similar positions. This is because they aren't publicly traded and aren't beholden to the almighty dollar. They actually care about helping their clients, and empower their employees to do so. I didn't want to leave TIAA- I had to because life circumstances forced me to resign my position. I loved working there, and hope to be an employee there again in the future.

      Cons

      The same things that are true of all large corporate-like organizations. Career mobility inside can be slow and frustrating (but not always). There are lots of different functioning divisions that aren't well integrated with each other. Sometimes it seemed like it was a lot of different companies and cultures all operating as one large company. They were behind in technology when I got there (being a millenial I am all about tech and efficiency) and at first there were like 25 different programs used in this position, most of which were 5-10 years old or more. However, during the time I was there they did sunset a lot of the older programs and combine functionality into one unified program.It can be difficult for your voice to be heard and obvious things that seem like they should be changed don't. Also lots of older processes and forms, and they are reluctant to move away from them for cost and risk reasons.

      Advice to Management

      Keep pushing the organization into the 21st Century and keep a focus on efficiency. Don't let the corporate culture get vultarized by the need to generate revenue. Keep treating your employees well.

    6. "Consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Approves of CEO

      I have been working at TIAA full-time

      Pros

      Acquired a huge amount of Plan Participants and assets under management.

      Cons

      The culture and morale needs evaluating by levels above the senior managing directors, for real change.

      Advice to Management

      promote real team unity

    7. "Great firm"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TIAA full-time

      Pros

      Great pay, benefits, and work life balance

      Cons

      Confusion at the executive level / company strategy

    8. "OK"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Approves of CEO

      I worked at TIAA full-time (More than 8 years)

      Pros

      Good Benefits, lots of days PTO.

      Cons

      Not a lot of internal opportunities for role that would great. Would hire a financial advisor who worked with outside company for 18 months instead of an internal phone consultant who's done it longer.

    9. Helpful (1)

      "Just ok"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Director in New York, NY
      Current Employee - Director in New York, NY
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at TIAA full-time (More than 8 years)

      Pros

      People are kind, supportive. Happy to mentor but you must seek them out. , income, benefits, work/life balance are wonderful. Opportunity to work from home

      Cons

      Limited career development, senior employees in parking lot positions. Slow to develop/change firmwide. consensus driven org. Need more decisive leaders and role clarity. Limited advancement in regional offices

      Advice to Management

      Streamline/reduce redundancy in projects, teams and individual roles. Many narrow scope responsibility roles could be consolidated across headcount

    10. Helpful (1)

      "The best ever"

      StarStarStarStarStar
      Current Employee - Internal Wholesaler in Charlotte, NC
      Current Employee - Internal Wholesaler in Charlotte, NC
      Recommends
      Approves of CEO

      Pros

      Pay, benefits, resources, work life balance. Company is growing through acquisitions and vision. Not as much stress as a publicly traded company. Pto

      Cons

      Nothing too notable. Slow moving and a dinosaur at times. Tiaa does not innovate but rather follows. Infrequent bonuses here

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