TIAA Reviews | Glassdoor

TIAA Reviews

Updated July 20, 2018
1,217 reviews

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3.4
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TIAA President & CEO Roger Ferguson
Roger Ferguson
752 Ratings

1,217 Employee Reviews

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Pros
  • "Company also has a wonderful "work/life balance" policy in place" (in 113 reviews)

  • "Work-Life Balance and great benefits" (in 144 reviews)

Cons
  • "no such thing as work/life balance in IT" (in 52 reviews)

  • "Senior management now cares more about growing the company than serving clients" (in 39 reviews)

More Pros and Cons

  1. "Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Centralized Quality Control Analyst in Denver, CO
    Current Employee - Centralized Quality Control Analyst in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 10 years)

    Pros

    Solid benefits , decent salary, interesting work, likeable colleagues, transferable knowledge and skills

    Cons

    High stress, cyclical industry, complexity, and Regulatory/Compliance requirements

    Advice to Management

    Maintain good communication, build positive working relationships, acknowledge good work, set a good example


  2. Helpful (3)

    "Great overall company, but Everbank values mis-aligned"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail in Charlotte, NC
    Current Employee - Retail in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than a year)

    Pros

    Cares about customers, cares about employees, good benefits, you really feel like CEO cares

    Cons

    Disconnect between CEO and leaders down the chain of command. Recent employee surveys show declining numbers for collaboration within teams. Many feel it's the bank acquisition and how difficult they are (and protecting their leader)

    Advice to Management

    The Executive team needs to care and show they care as much as the CEO does. Fix the disconnect with misaligned core values of Bank to TIAA.

  3. "Review of TIAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Financial Consultant in Lewisville, TX
    Former Employee - Licensed Financial Consultant in Lewisville, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TIAA full-time (More than a year)

    Pros

    Great culture and employee benefits. Enjoyed the job speaking with participants regarding their retirement accounts.

    Cons

    Management by numbers. Call center environment is managed by metrics only. You can have stellar responses from participants but if your numbers are not there, it really does not matter.

    Advice to Management

    Work harder on business retention and be proactive to build relationships with participants with balances below $500K


  4. "Pretty Good Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TIAA full-time (More than 3 years)

    Pros

    - Pay
    - Culture
    - You can learn a ton, In my role I touch loads of different technologies

    Cons

    -IT Support
    - Culture(its nice but if you are younger its a bit conservative)
    - Starting to Outsource a lot to India


  5. "Stop the lay offs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TIAA full-time

    Pros

    Solid benefit package and ethical company

    Cons

    Senior leaders are more and more out of touch, focusing on their encore careers

    Advice to Management

    Stop the lay off and value your people


  6. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great employees and great environment

    Cons

    commute was long. and work hours


  7. Helpful (1)

    "Stop with the layoffs"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TIAA full-time

    Pros

    Great mission- help people retire

    Cons

    Management paying themselves too much, dilutive, distracting acquistions, and endless layoffs

  8. Helpful (3)

    "Take the good with the bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Individual Contributor
    Current Employee - Individual Contributor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than a year)

    Pros

    TIAA offers fantastic health benefits, has the best retirement benefits in the industry, and emphasizes work-life balance. Compared to other places there seems to be increased transparency and exposure to senior leadership: the CEO comes to Charlotte often and has Town Hall meetings and walks around the office talking to employees. The company also offers a lot of support for learning opportunities and career development through generous tuition reimbursement and support for those pursuing professional licenses and letters. Coworkers are good people and most are incredibly genuine (unlike management), and they make work much more tolerable.

    Cons

    Management is very inconsistent and with the company being so large, your experience really hinges on which manager you have. With the size of the company you can easily apply internally and find another team, so you have options to escape bad management. I have been on a great team and I have also been on not so great teams. Politics run rampant in some parts of the organization and once leaders get to a certain level in the hierarchy, some of them forget to be human and instead they will step on others for the next promotion or raise. I have observed many managers gossip amongst each other and that kind of behavior should not be tolerated by leadership. Instead of gossiping and politicking, managers ought to be supporting their teams more and fostering employee success at every level. The micromanagement that goes on in some teams is debilitating and negatively impacts everyone.

    Advice to Management

    Offer more coaching and development to mid and high tier managers: reinforce emotional intelligence and proper workplace conduct. Discourage micromanagement from leaders and offer more protection for the worker bees at lower job tiers instead of protecting managers so much. Employees are the ones carrying out most of the operations and day to day work so protect them and offer more learning and support to the ones above them. Managers need to be reminded who is doing most of the work because they are the ones who need to feel valued. Another piece of advice: revisit comp semi-annually instead of once a year. Some of us are not getting enough compensation and instead of waiting a year for a raise that is desperately needed, it would be nice to address the topic sooner rather than later.


  9. Helpful (1)

    "Financial Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Consultant in Lewisville, TX
    Current Employee - Financial Consultant in Lewisville, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 3 years)

    Pros

    Inclusive environment and great benefits

    Cons

    Favoritism exists lack of growth

    Advice to Management

    Cultivate projects and opportunities for growth at Dallas campus


  10. Helpful (2)

    "call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TIAA full-time (More than a year)

    Pros

    Great pay and PTO . 1 of few companies with pension plan. Meet great people.

    Cons

    Good company Wrong department. Horrible Management will fire any who don't feed in to bully mentality. If you can keep you mouth shut and not have an opinion this is great company for you.

    Advice to Management

    Be honest with employees Stop erroneously firing good employees to meet bottom line.


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