TIAA Reviews

Updated May 12, 2021

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3.8
74%
Recommend to a Friend
91%
Approve of CEO
TIAA President & CEO Roger Ferguson
Roger Ferguson
1,284 Ratings
Pros
  • "Great benefits and good starting pay(in 201 reviews)

  • "Good place to work if you are looking for work life balance(in 200 reviews)

  • Cons
  • "Work life balance needs to be better(in 81 reviews)

  • "Says all the time that senior management "values" employees(in 48 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of TIAA and is not affected by filters.

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    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Exceeds expectation

      Mar 3, 2021 - Senior Compliance Associate in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Truly diverse from the top and really values their employees. Higher than industry average pay and great benefits.

      Cons

      There are no cons with the company that I have experienced.

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    2. 5.0
      Current Employee, more than 1 year

      Great Company

      May 6, 2021 - IT Technical Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Benefits, Close Community, Great Teams

      Cons

      Commute, Work From Home Changes

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    3. 2.0
      Current Employee

      CHAOS

      Apr 27, 2021 - Financial Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Direct Deposit hits on time Will train newbies to earn licenses Work Remote-till they return back to office

      Cons

      -The calls are nonstop. Be prepared to have to talk constantly for 7 1/2 hours -Elderly population most of which do not use technology and can be quite cranky. The firm also sends out poorly worded messages to them which stresses them out, so when you get them on the line you have to talk them down from anxiety level 10. -Lots of errors by IT and processing, most of which has been outsourced to India, so you'll need to get used to being a punching bag dealing with angry clients who need their money asap. -Little upward mobility. They promote after you finish 18 months in your role you'll be in high demand, that's not the case. -Work/Life/Family balance will deteriorate. You'll have so much stress from trying to patch up the screwups and getting pounded by the clients because of it, you'll feel numb after work. Point blank, you will start to not enjoy anything in your life. -Doing the right thing often results in lower metrics which equals on paper you're inefficient.

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      4 people found this review helpful
    4. 4.0
      Former Employee

      Committed to customers

      May 12, 2021 - Manager Merger and Acquisition in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pleasant work environment, company is very communicative to employees

      Cons

      Big, historically bureaucratic but changing fast.

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    5. 4.0
      Former Employee, more than 3 years

      Solid company

      May 10, 2021 - Wealth Management Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great training and support. TIAA does a great job teaching its people how to run impactful meetings.

      Cons

      A big company and things don't always move quickly.

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    6. 2.0
      Current Employee, more than 5 years

      Bullies & passive aggressive behavior abounds

      May 1, 2021 - Business Manager in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Retirement benefits on top of 401k offerings

      Cons

      Passive aggressive culture, business units with family members who are on the same team and attend the same church as their managers, bullies in leadership roles. Reduced workforce by 10% via grossly generous ‘voluntary separation package’ although not all workers were even eligible for the package. Also, virtually no transition planning during or after the VSP, leaving open questions around “who does ‘x’ now”? Since the VSP the firm is downgrading job titles and/or pay at a rapid pace. New CEO coming in, many anticipating more disruption as a result.

      3 people found this review helpful
    7. 5.0
      Former Employee, more than 3 years

      Outstanding Company

      May 6, 2021 - Director in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Cares for its employees and its clients

      Cons

      Large company, employees may not always feel aligned to their leaders

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    8. 5.0
      Former Employee, more than 5 years

      Great Company0

      Apr 23, 2021 - Business Analyst in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary is good, nice work life balance, bosses give you time to work and are nice. Never had so many compliments, very appreciative of hard work

      Cons

      There are a lot of different groups for each function. Hard to figure out which group owns issue.

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    9. 1.0
      Current Employee, more than 10 years

      lost its way

      Apr 14, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      small, flat organization where you can access senior leadership

      Cons

      lack of direction, no plan for future revenue, dying business

      Continue reading
      9 people found this review helpful
    10. 5.0
      Former Employee, more than 1 year

      Fantastic Culture

      Apr 5, 2021 - Actuarial Associate in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      TIAA works on a thought process that success follows caring about its participants and workers. The company is very understanding that you are a human who has a life outside of work and emphasizes making sure you are okay, taking time off, accommodating unique situations, etc. They people I worked with also showed genuine desire to provide quality products and service for the participants

      Cons

      Like many large companies, there will be times where it seems like your whole day is just meetings which can be draining and makes it feel like you're not getting work done.

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