TIAA Reviews | Glassdoor

TIAA Reviews

Updated June 20, 2018
1,204 reviews

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3.5
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TIAA President & CEO Roger Ferguson
Roger Ferguson
746 Ratings

1,204 Employee Reviews

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Pros
  • "Company also has a wonderful "work/life balance" policy in place" (in 113 reviews)

  • "Work-Life Balance and great benefits" (in 144 reviews)

Cons
  • "no such thing as work/life balance in IT" (in 52 reviews)

  • "Senior management now cares more about growing the company than serving clients" (in 39 reviews)

More Pros and Cons

  1. "Oportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Development Manager in Charlotte, NC
    Current Employee - Lead Development Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 10 years)

    Pros

    Lots of job postings. I've been there for 20+ years so I understand the culture.

    Cons

    Lots of change in current division.

    Advice to Management

    Look for inside talent.


  2. "Asset Management Communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Investmet Wrtr in New York, NY
    Former Employee - Senior Investmet Wrtr in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA full-time (More than 8 years)

    Pros

    The staff is extremely professional and business partners in Compliance, Investor Relations, Legal, IT as well as the portfolio management teams were a joy to work with. You don't have to stand on ceremony to get your work done or coax people for information to do your job or for sign-offs; it's not the typical Wall Street cut-throat group playing "upmanship" or "gotcha" games. After getting up to speed on the job, you can work remotely and you are given the tools to make this happen with few pain points.

    Cons

    The biggest con is that salaries and raises are lower than those in most financial services firms. The top leadership in the area where I worked was quirky and somewhat inconsistent to say the least. She continually hired outside agencies to do some of the most interesting work where staff would have done a better job at a lower cost. A new leader instituted biannual tests which they said were not for performance reasons and then used them to terminate people.

    Advice to Management

    Your town halls are great in helping people to stay on track with the firm's priorities - keep it up. Stay true to the values of Andrew Carnegie who founded the firm--walk the talk. Some of the values of mid-level managers I worked with were way off track. Get serious about paying the going rate for professionals and giving decent raises--you're losing a lot of talent due to your unwillingness to pay competitive salaries--namely me!

  3. "Great Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TIAA full-time

    Pros

    Great working environment to be in!

    Cons

    Have not found a Con


  4. Helpful (29)

    "Financial Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor
    Current Employee - Financial Advisor
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 5 years)

    Pros

    The company has some great products at below average cost compared to its peers. Salary is above average and bonus structure is good for those that can aggressively bring in assets from competitors. The clients are some of the most fascinating to work with as they are educators and doctors. The planning process and sales techniques are highly effective when used correctly .

    Cons

    Lots has started to change with TIAA since 2016. There is lots of check the boxes that will need to be complete. More than half the job will be pure administrative duties. There is one focus and that is to bring in new money and ever increasing goals. If you are looking for a 40 hr job this is not for you. Expect long hours and answering emails at night and through the weekends to be successful. Its impossible to use all of your vacation as the work does not stop when you are out of the office so its double time when you return. On Oct 21 2017 the New York Times wrote an article that revealed many of the practices with its advisors. The company reacted drastically to the article and hired attorneys to pursue employees making everyone fear for their jobs. There are currently over 90 open advisor jobs which is about 15% of all the positions as advisors. Many advisors are leaving due to the pressure and changing environment. Most clients have had 3-5 advisors service them which creates a lot of dissatisfaction with clients. It also makes finding new assets to meet goals nearly impossible. Don't provide your own thoughts or feedback to management or you will be managed out. You will see this in several other reviews as its true.

    Advice to Management

    Management is too scared to stand up for what is right for the clients and its employees. Until someone is willing to make a stand for the right decisions attrition will continue to increase and employee satisfaction will continue to go down.


  5. "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time

    Pros

    TIAA has a great culture with high employee engagement. The leadership is very transparent and approachable.

    Cons

    TIAA is a large company and can be difficult to navigate.

    Advice to Management

    Don’t take the great corporate culture TIAA has for granted. Keep working on maintaining and improving the culture!


  6. Helpful (5)

    "less than great for LGBTs"

    StarStarStarStarStar
    Current Employee - Senior Director in Charlotte, NC
    Current Employee - Senior Director in Charlotte, NC
    Approves of CEO

    I have been working at TIAA full-time (More than 5 years)

    Pros

    Not as cutthroat than the finance firm where I started my career
    Great retirement benefits

    Cons

    I came to TIAA assuming that its emphasis on Diversity and Inclusion would extend to LGBT employees. Unfortunately, the commitment seems like lip service. Some examples:
    - When here in NC the governor signed a bill restricting LGBT rights, TIAA (one of the largest employers in Charlotte) was silent.
    - There are virtually no LGBT people in senior leadership - the "Executive Leadership Group" has less than 2% who are openly gay (all are women).
    - While race/gender diversity is always noted as a plus for recruitment/promotion purposes, I have never seen sexual orientation noted.
    - I know many LGBT employees who feel that they would be further in their careers if they had stayed in the closet. Never a good sign.

    Advice to Management

    Consider how a company that talks the talk can walk the walk for ALL diverse populations, not just visible minorities.


  7. "great company trying to move into the 21st century"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Android Developer in Charlotte, NC
    Current Employee - Android Developer in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than a year)

    Pros

    Its a great company that truly values the happiness of its employees. Pretty good cafeteria on campus along with multiple starbucks.

    Cons

    Struggles to keep up with the technology curve on some teams. Other teams work as more of a 'startup' vibe and are afforded the chance to immediately integrate new tech.

    Advice to Management

    things could be better at syncing up between teams. there tends to be a disconnect and it slows things down massively.

  8. Helpful (2)

    "Hardest you’ll ever work in the industry for average compensation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Loyalty of brand, intelligent CEO.

    Cons

    Poor management. Weak offerings. Mislead employees.


  9. "Manager, RP Center of Excellence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA full-time

    Pros

    Great benefits, clients, products, and leadership at the top

    Cons

    Too much emphasis on metrics and not enough attention to the human aspect of the job. Some of the people in management should not be in management.

    Advice to Management

    Have employees give feedback on their managers and directors.


  10. "Client Relationship Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at TIAA full-time

    Pros

    opportunity to grow your career

    Cons

    limited positions in the Lewisville office, often times you will have to move to a different location to achieve the desired position


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