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What people are saying about TIAA
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "TIAA offers great benefits and the people that you work with are wonderful." (in 492 reviews)
- "The only pro I can think of is Work Life Balance is good" (in 233 reviews)
- "Great people and the overall mission of the company to serve those that serve others." (in 185 reviews)
- "Very good and good pay" (in 136 reviews)
- "Great culture and focus on internal movement" (in 120 reviews)
- "The management is poor and there is too much dead wood at the company." (in 172 reviews)
- "Many of the middle managers have been promoted from within by sucking up and are completely uninspired and incompetent leaders." (in 102 reviews)
- "The technology side of the business does not allow qualified and experienced American minorities to advance into senior leadership roles." (in 56 reviews)
- "Middle and upper management are out of touch with those actually in the trenches." (in 40 reviews)
- "Cronies are brought in by senior management as they believe hey have all the answers." (in 40 reviews)
Ratings by Demographics
This rating reflects the overall rating of TIAA and is not affected by filters.
- 5.0FEATURED REVIEWDec 20, 2022Corporate Strategy and Development AnalystFormer Employee, more than 3 yearsNew York, NY
They take care of you and give you all the resources you need to have career mobility within the enterprise and create bonds with colleagues
Perhaps has some jobs that don't add much value to the firm, but that's akin to most corporate employers.3
- 5.0Dec 5, 2023Operations ManagerCurrent Employee
Great company, awesome benefits, hard to leave
The technology used within the company can be antiquated. Seems more investment is coming but not the first time I'd heard that.
- 4.0Oct 31, 2023DirectorCurrent EmployeeCharlotte, NC
The people- stong community and desire to do What is right for our participants
Our CEO. She is more interested is who she can snap a selfie with than in running the company26
- 4.0Sep 12, 2023Sr Compliance AssociateCurrent Employee, more than 8 years
Benefits, responsible PTO for exempt employees, 4 month’s maternity/paternity leave, for the most part most managers that I’ve encountered are easy going (as long as you do your work, you’re good), pay is good.
C-suite executives lately are no where to be found. They roll out policies that affect our everyday lives (I.e. coming into the office 3 or more days per week notification by email with no details), but expect our individual managers to explain the policies to us without proper instructions.31
- 3.0Nov 29, 2023Managing DirectorFormer Employee, more than 10 yearsCharlotte, NC
Mission based and client focused
Constant chaos, everyday is a crisis, and a strategy that keeps changing based on constant leadership change7
- 4.0Nov 14, 2023Business ManagementCurrent Employee, more than 8 yearsCharlotte, NC
TIAA is going though a major transformation in the technology delivery space, following our "Delight the customer" value, and our goal of "retirement with dignity for all".
This is an overdue transformation. Now that we are changing, There is anxiety on changing on the go, while running. For lower level individual contributors, this may feel discombobulated, disjointed, disorganized, and at times counterproductive.1
- 4.0Dec 2, 2023Financial RepresentativeCurrent EmployeeLewisville, TX
Paid study time to get FINRA licensed. 24 PTO days/ year. Extensive training program. Continued growth opportunities.
18 month promise to the Inbound Call Center.1
- 3.0Dec 1, 2023Risk ManagerFormer Employee, more than 10 years
Mission based organization drives career fulfillment
Leadership comp structure drives short-term decisions to max out payouts at the expense of long-term results
- 4.0Jan 13, 2023Marketing EmployeeCurrent Employee
Great values Pride in serving those who serve others Solid salaries and benefits
Leaders are more concerned about their personal branding than the company's Outrageous return to office demands and resistance to remote work that doesn't take into account caregivers, people who moved during the pandemic, or even neurodivergence. Employees are anxious and unhappy about it and TIAA will of course suffer for it. I heard from a friend on the People Team that for months and months, they've received TONS of negative feedback from associates and they aren't reporting it up to the ladder because execs only want to hear what they want to hear. Performance reviews are overly political because of the bell curve/calibration. Top performers are routinely held down to 3's (1-5 scale) even when they merit higher in some cases due to leader biases. Lots of experimentation with the org chart and processes are often implemented before being fully thought out. Leaders cheer "fail fast and fail forward" without taking into account how those failures might impact people's livelihoods. Leaders love to talk about a culture of "Speak Up" and "Be the Change" but it's meaningless. It's just a hollow hashtag on Thashunda's Instagram.45
TIAA Reviews FAQs
TIAA has an overall rating of 3.9 out of 5, based on over 3,503 reviews left anonymously by employees. 73% of employees would recommend working at TIAA to a friend and 63% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
73% of TIAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TIAA 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.