TIAA Reviews

Pros

Well delineated goals and good tracking to monitor weekly ranking.

Advice to Management

Make sure to keep the clients interest paramount.

Pros

Great teammates, relaxed environment, flexible schedules.

Pros

Great company benefits, positive company mission and material impact on the retirement security of our 5+ million participants

Pros

Great compensation, work life balance.

Pros

Co-workers, benefits, facilities, pay. Onsite cafeteria and health clinic were nice extras. Benefits are great compared to peers, and costs of benefits are competitive. TIAA contributes to a retirement plan, in addition to matching up to 3% of your salary in a 401k. However, the retirement plan amounts are not transferable when you leave the company, so the only way to get your money is through regular distributions when you reach retirement age (at least this is what I have been told).

Advice to Management

Provide an environment that enables employee growth. Staff adequately so that coverage is available when vacations are taken, or when there are temporarily open positions. Adjust performance goals/expectations of staff that back fill open positions on a temporary basis. Treat employees with respect, and do not talk negatively about employees to other employees.

Pros

Solid company, great history, and it tries very hard to do better. Not a bad place to start a career and learn the business. The values have always been core to this company and it reminds itself of that all the time.

Advice to Management

You need to look under the hood and find out what is really going on. People are not happy regardless of what the culture survey says. People are just afraid to say what they really feel in those surveys.

Pros

Company culture, quality managers, benefits

Advice to Management

Set better expectations for how many (or few) clients you plan to assign. Don’t discourage advisors from bringing former clients.

Pros

Excellent benefits, opportunities for advancement, above-average compensation, stability

Advice to Management

Sit down and talk to the people doing the real work and figure out how you can help them.

Pros

Opportunity to learn different subjects and technologies

Advice to Management

Develop better standards for service responses.

Pros

The compensation and benefits are superb. Benefits have a tiered cost for all ranges of employees that makes it affordable to pay for all bands of coverage. The diversity programs are second to none and are a model for any company to follow.

There are a lot of really good people at TIAA, and the Core Values are more than something just on a piece of paper. There is a good spirit of caring for others in the company and especially caring about their customers.

I would come back to TIAA for the right position and in the right area of the business.

Advice to Management

Continue to be a leader in the diversity and inclusion as you focus on the bottom line for the participants (customers). Work to break down the barriers and silos within the business and support organizations by giving them honest and clear communications on the intention of the different lines of business. When you see a lot of workload moving to TIAA India, the domestic staff get rattled, whether or not they understand the big picture or not. If you have all of the staff meet virtually to understand and divide the workload, it would bear much more benefit to the company.