TIAA Reviews | Glassdoor

TIAA Reviews

Updated March 22, 2019
1,382 reviews

Filter

Filter


3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
TIAA President & CEO Roger Ferguson
Roger Ferguson
855 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Some positions do not allow a good work/life balance" (in 62 reviews)

  • "Senior management now cares more about growing the company than serving clients" (in 39 reviews)

More Pros and Cons

  1. Helpful (6)

    "Excellent company with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Business Partner in Charlotte, NC
    Current Employee - Human Resources Business Partner in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 5 years)

    Pros

    Great benefits
    Flexible arrangements
    Great colleagues
    Excellent salary

    Cons

    As a general rule, management skills could definitely be improved
    Continuing education (i.e. learning) is hard to get because of budget

    Advice to Management

    In order to be a good manager, you have to actually care about people.
    Be transparent
    Trust your employees / especially leaders
    Develop your managers / people
    Give stretch assignments to test the potential / capabilities of people you do not know well


  2. Helpful (54)

    "No Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Charlotte, NC
    Current Employee - Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TIAA full-time (More than 5 years)

    Pros

    Benefits, current work environment in Charlotte (but that is changing)

    Cons

    Too much ill-conceived change and even worse execution. The CEO is not running the company, the CFO is. The “scaling back” of remote working is a mess. Data is inconsistent, criteria for exceptions and relocation offers are being developed as we go and it has become a huge distraction for the entire organization.

    Management does not listen to employees and ensures compliance through fear. Promotions are based on how good you look and how well you leverage other’s work to advance yourself. We say we want teamwork and collaboration, but that won’t work in a passively aggressive competitive culture. TIAA has lost its way.

    Advice to Management

    Not everyone in a management position is a leader. Stop with the change for change sake mentality. Realize that not everyone has a nanny and maid and people are working to support their families. Think things through and if you can’t do that as a “leader” get out of the way.

  3. Helpful (32)

    "Headed downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managing Director in Boston, MA
    Former Employee - Managing Director in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TIAA full-time (More than 5 years)

    Pros

    TIAA’s pros used to be its culture and mission focus. Those began eroding in 2013 and have steadily been eradicated.

    Cons

    CEO disinterested in company management
    New misanthropic CFO
    Out of touch management
    Eliminating telecommuting after years to eliminate jobs (1/3 is target) without publicity for layoffs
    Moved from paid time off to responsible time off solely to write down the unpaid liability - people list carryover and aren’t paid for unused

    Advice to Management

    Stop with the distrust (monitoring badge swipes and remote key strokes). You have a huge morale issue as a result of Glenn Richter’s (CFO) draconian style.


  4. Helpful (42)

    "A poisoned culture has ruined a once-great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Managing Director in New York, NY
    Current Employee - Senior Managing Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TIAA full-time (More than 10 years)

    Pros

    Benefits are relatively generous, though incrementally eroding.
    The company still dominates in its primary market - higher education.
    There is still a great deal of goodwill from the client base, although this too is eroding.
    Rank and file employees truly are dedicated to the company’s mission and vision.

    Cons

    Upper management has absolutely ruined the culture. By making a mockery of the “values” of the organization they have lost any measure of trust and credibility they once had.
    Recent developments within the organization regarding their work from home policy is emblematic of the utter chaos and mismanagement of the organization at the most senior levels.
    There is a constant erosion of real pay and benefits over time, all the while executive leadership receive obscene amounts of compensation and additional perqs.
    The company is continually losing ground vs. their competition. It is a slow but sure slide into an ever diminishing role in the industry.

    Advice to Management

    You are nearing, and may already have crossed, the point of no return with your employees. Trust has been significantly damaged and may not be able to be repaired. All employees, not just the long-term employees you’re clearly targeting, are looking for the exits.


  5. Helpful (9)

    "Changing for the worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TIAA full-time (More than 10 years)

    Pros

    Competitive pay, ok work-life balance

    Cons

    Culture becoming toxic, too much turnover at the top


  6. "Great company. Inspiring culture. Competitive compensation & benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Charlotte, NC
    Current Employee - Manager in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 8 years)

    Pros

    Competitive culture, compensation, and benefits.

    Cons

    Overly conservative at times. Under documented business knowledge. Behind the times with certain business practices (e.g. restricted work from home policies).


  7. Helpful (29)

    "Plagued by inconsistency and trend chasing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 5 years)

    Pros

    Generally the benefits and flexibility have been great (that seems to be going in reverse lately though, so I'd be remiss to just state that they are great). Individuals are great, there is a lot of diversity and the company truly is mission-driven. Paid volunteer hours are a great benefit that tie into the mission.

    Cons

    The incessant reorgs are bad for morale and momentum. I am on my sixth manager and third department in just four years. No amount of "change management" training makes up for that kind of inconsistency, at some point you have to accept that it's the change creators that are the problem - not people's hesitance to accept the change.
    Non-Charlotte and New York employees are not given equal opportunities for advancement. When HR tells you that you won't be considered for a role (that does not require on-site presence) because you aren't located in one of two offices (out of nearly 200 TIAA offices), you have a problem. People are having to move out rather than up.
    The work from home flexibility has been so important for work-life balance, however they are eliminating that benefit. Work from home is going away in favor of "collaborative" environments... when was the last time one of the people making these decisions had to sit in the middle of a cube farm and try to get work done? People literally tethered to their computers by noise-cancelling headphones isn't going to create the energetic, collaborative environment you think it is. It's going to wear people down and likely send them running. That's how you create a culture of "I work my 40 hours and then I stop caring."

    Advice to Management

    People have been on edge the last year (maybe even two). You are making it worse and people feel that you are trying to force them out by making it a less enjoyable place to work.
    Also, I can't believe it has to be said, but STOP looking at everything through a Charlotte-lens. You have a lot of wonderful, skilled employees in other locations that are being overlooked and mistreated while you sit there and wonder about lack of engagement.

  8. Helpful (5)

    "Overall Good Firm, BUT..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Charlotte, NC
    Current Employee - Human Resources in Charlotte, NC
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TIAA full-time (More than 5 years)

    Pros

    Excellent retirement plan, great PTO (likely changing very soon), friendly coworkers, decent culture

    Cons

    Difficult to advance upwards or laterally in career here. You are brought in for a specific skill set and generally paid well, but you will find it incredibility difficult to gain new exposure and experiences.

    Great company to join if you’re in later stages of career and want stability. Proceed with caution if you really want to grow and develop professionally.

    Passive aggressive culture.

    Eliminated full time and part time remote work program.

    Advice to Management

    The culture which once made TIAA unique, is changing (some good, some bad). Make it a priority to develop your current employees and truly hire from within.


  9. Helpful (23)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Charlotte, NC
    Former Employee - Director in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TIAA full-time (More than 5 years)

    Pros

    PTO and Bereavement Policy. Former Work from home policy being disbanded 2019 otherwise was decent program and all employees are being brought back to the office

    Cons

    Not sure where to start, unrealistic commute passing two TIAA offices en route. Out of control unprofessional management and very little leadership. If you attempt to report this ongoing pattern of behavior they will terminate you as retaliation runs rampant. As a participant of this company I personally do not feel comfortable with my money at a place that treats a good bit of their employees like a rented mule yet claims to be one of the most ethical companies in the world which is far from the truth. Another bad decision is bringing back a workforce who works remotely in attempt at fostering collaboration, when many of the employees are working remotely because of the toxic environment and health risks associated with being near this accepted norm.

    Advice to Management

    Pay attention to your Ethics Hotline and actually take action before it escalates to the newspaper..again. Managers are reported over and over again and there is seriously a problem, it’s not your employees reporting as they are trying to do the right thing while HR supports this pattern of unhealthy and unprofessional business as usual.


  10. "Overall, very good company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Supervision Administrator in Lewisville, TX
    Former Employee - Branch Supervision Administrator in Lewisville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA full-time (More than 5 years)

    Pros

    Good benefits and diverse workforce.

    Cons

    Not many pay increases, so negotiate for pay upfront.