TIAA Reviews | Glassdoor

TIAA Reviews

Updated January 15, 2019
1,320 reviews

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3.4
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TIAA President & CEO Roger Ferguson
Roger Ferguson
816 Ratings

Employee Reviews

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Pros
Cons
  • "Work-life balance was poor in my group" (in 59 reviews)

  • "Senior management now cares more about growing the company than serving clients" (in 39 reviews)

More Pros and Cons

  1. "Financial consultant Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA full-time

    Pros

    Well delineated goals and good tracking to monitor weekly ranking.

    Cons

    Some times hard to find work/life balance.

    Advice to Management

    Make sure to keep the clients interest paramount.


  2. "Senior Financial Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Planner in Charlotte, NC
    Current Employee - Senior Financial Planner in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 5 years)

    Pros

    Great teammates, relaxed environment, flexible schedules.

    Cons

    Technology is behind the times and "broke" more times than not. This can cause frustrations when trying to get work done in a timely fashion.

  3. "National Accounts Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in Charlotte, NC
    Current Employee - National Account Manager in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA (More than 8 years)

    Pros

    Great company benefits, positive company mission and material impact on the retirement security of our 5+ million participants

    Cons

    Too many silos, slow execution of strategy, perpetual reorganizations hinder positive momentum, salary and adjustments do not meet market rate.


  4. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst
    Former Employee - Business Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great compensation, work life balance.

    Cons

    No cons about working here


  5. Helpful (3)

    "Great Benefits but Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in Charlotte, NC
    Former Employee - Finance Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TIAA full-time (More than 3 years)

    Pros

    Co-workers, benefits, facilities, pay. Onsite cafeteria and health clinic were nice extras. Benefits are great compared to peers, and costs of benefits are competitive. TIAA contributes to a retirement plan, in addition to matching up to 3% of your salary in a 401k. However, the retirement plan amounts are not transferable when you leave the company, so the only way to get your money is through regular distributions when you reach retirement age (at least this is what I have been told).

    Cons

    My group's management team managed by fear - constantly threatening verbal and written warnings. Guidance given to staff was contradictory from one day to the next, so the target for performance was constantly changing. Use of technology in the Finance Department does not seem to be part of a bigger vision, and competing technologies across different units requiring duplicate work at times. Work-life balance was poor in my group.

    Advice to Management

    Provide an environment that enables employee growth. Staff adequately so that coverage is available when vacations are taken, or when there are temporarily open positions. Adjust performance goals/expectations of staff that back fill open positions on a temporary basis. Treat employees with respect, and do not talk negatively about employees to other employees.


  6. Helpful (11)

    "Sr. Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in New York, NY
    Current Employee - Senior Director in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TIAA full-time (More than 10 years)

    Pros

    Solid company, great history, and it tries very hard to do better. Not a bad place to start a career and learn the business. The values have always been core to this company and it reminds itself of that all the time.

    Cons

    Middle and senior mgt are insecure and have not really developed as managers. It is definitely run by fiefdom and how well you promote and kiss up to your manager. This happens at every level. As much as they talk about employee development, it is woefully lacking. Folks are beginning to understand that they own their own development but many view that as getting face time and looking for opportunities to get "on stage" as opposed to actually doing work and getting noticed that way. It is a very passive - aggressive culture. So buckle up. Don't believe what people are saying in front of you, It's a different story once you've turned your back,

    Advice to Management

    You need to look under the hood and find out what is really going on. People are not happy regardless of what the culture survey says. People are just afraid to say what they really feel in those surveys.


  7. Helpful (3)

    "a good company that isnt right for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wealth Management Advisor in Melville, NY
    Current Employee - Wealth Management Advisor in Melville, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TIAA full-time (More than a year)

    Pros

    Company culture, quality managers, benefits

    Cons

    A company that is focused on sales, that pretends it isn’t focused on sales.

    Advice to Management

    Set better expectations for how many (or few) clients you plan to assign. Don’t discourage advisors from bringing former clients.

  8. Helpful (3)

    "There are worse places to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Denver, CO
    Former Employee - Client Service Representative in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TIAA full-time (More than a year)

    Pros

    Excellent benefits, opportunities for advancement, above-average compensation, stability

    Cons

    It is far too difficult to get things done. Technology is decades behind competitors. Operations cares only about following their policies and procedures and gives no grace or room for flexibility and exceptions. Management is opaque and feels out of touch with the folks working on the front-lines.

    Advice to Management

    Sit down and talk to the people doing the real work and figure out how you can help them.


  9. "Good"

    StarStarStarStarStar
    Current Employee - Lead Systems Analyst in Charlotte, NC
    Current Employee - Lead Systems Analyst in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunity to learn different subjects and technologies

    Cons

    Sometimes hard to communicate to different cultures.

    Advice to Management

    Develop better standards for service responses.


  10. Helpful (2)

    "Sr. Lead IT Infrastructure Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA full-time (More than 10 years)

    Pros

    The compensation and benefits are superb. Benefits have a tiered cost for all ranges of employees that makes it affordable to pay for all bands of coverage. The diversity programs are second to none and are a model for any company to follow.

    There are a lot of really good people at TIAA, and the Core Values are more than something just on a piece of paper. There is a good spirit of caring for others in the company and especially caring about their customers.

    I would come back to TIAA for the right position and in the right area of the business.

    Cons

    There could be some things done about some of the duplication of work across different lines of business. As TIAA has grown through acquisition, they have not always looked at the true cost of leaving some of the business and support organizations in place. They are very slow to integrate these organizations and give them honest assessments and direction. TIAA also has some areas where they operate in silos that could be easily broken down. Some staff have been there for decades and are very protective and resistant to change that would broaden their horizons. It causes very good people to not take the opportunities for advancement because they believe that it will put their career at risk. This too could be addressed, although it's a much harder issue to tackle. As with any organization, there are some areas where work/life balance could be addressed. If you are tracking how many hours people work, then look at those who are working far too much and talk to them about why they have to work so many hours.

    Advice to Management

    Continue to be a leader in the diversity and inclusion as you focus on the bottom line for the participants (customers). Work to break down the barriers and silos within the business and support organizations by giving them honest and clear communications on the intention of the different lines of business. When you see a lot of workload moving to TIAA India, the domestic staff get rattled, whether or not they understand the big picture or not. If you have all of the staff meet virtually to understand and divide the workload, it would bear much more benefit to the company.