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TIAA Reviews
Updated Dec 5, 2023
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Found 3,182 of over 4K reviews
73% Recommend to a Friend
75% Approve of CEO
Found 3,179 of over 4K reviews
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Recommend to a Friend
Approve of CEO
Thasunda Brown Duckett
522 Ratings
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What people are saying about TIAA
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Great people and the overall mission of the company to serve those that serve others." (in 185 reviews)
Cons
- "Many of the middle managers have been promoted from within by sucking up and are completely uninspired and incompetent leaders." (in 102 reviews)
- "The technology side of the business does not allow qualified and experienced American minorities to advance into senior leadership roles." (in 56 reviews)
- "Cronies are brought in by senior management as they believe hey have all the answers." (in 40 reviews)
Ratings by Demographics
This rating reflects the overall rating of TIAA and is not affected by filters.
- 5.0FEATURED REVIEWDec 20, 2022Corporate Strategy and Development AnalystFormer Employee, more than 3 yearsNew York, NY
Pros
They take care of you and give you all the resources you need to have career mobility within the enterprise and create bonds with colleagues
Cons
Perhaps has some jobs that don't add much value to the firm, but that's akin to most corporate employers.
3 - 5.0Dec 5, 2023Operations ManagerCurrent Employee
Pros
Great company, awesome benefits, hard to leave
Cons
The technology used within the company can be antiquated. Seems more investment is coming but not the first time I'd heard that.
- 4.0Oct 31, 2023DirectorCurrent EmployeeCharlotte, NC
Pros
The people- stong community and desire to do What is right for our participants
Cons
Our CEO. She is more interested is who she can snap a selfie with than in running the company
26 - 4.0Sep 12, 2023Sr Compliance AssociateCurrent Employee, more than 8 years
Pros
Benefits, responsible PTO for exempt employees, 4 month’s maternity/paternity leave, for the most part most managers that I’ve encountered are easy going (as long as you do your work, you’re good), pay is good.
Cons
C-suite executives lately are no where to be found. They roll out policies that affect our everyday lives (I.e. coming into the office 3 or more days per week notification by email with no details), but expect our individual managers to explain the policies to us without proper instructions.
31 - 3.0Nov 29, 2023Managing DirectorFormer Employee, more than 10 yearsCharlotte, NC
Pros
Mission based and client focused
Cons
Constant chaos, everyday is a crisis, and a strategy that keeps changing based on constant leadership change
7 - 4.0Nov 14, 2023Business ManagementCurrent Employee, more than 8 yearsCharlotte, NC
Pros
TIAA is going though a major transformation in the technology delivery space, following our "Delight the customer" value, and our goal of "retirement with dignity for all".
Cons
This is an overdue transformation. Now that we are changing, There is anxiety on changing on the go, while running. For lower level individual contributors, this may feel discombobulated, disjointed, disorganized, and at times counterproductive.
1 - 5.0Dec 5, 2023Managing DirectorCurrent EmployeeCharlotte, NC
Pros
Competitive Compensation and career advancement opportunities.
Cons
Location and RTO policy requirements
- 4.0Dec 2, 2023Financial RepresentativeCurrent EmployeeLewisville, TX
Pros
Paid study time to get FINRA licensed. 24 PTO days/ year. Extensive training program. Continued growth opportunities.
Cons
18 month promise to the Inbound Call Center.
1 - 3.0Dec 1, 2023Risk ManagerFormer Employee, more than 10 years
Pros
Mission based organization drives career fulfillment
Cons
Leadership comp structure drives short-term decisions to max out payouts at the expense of long-term results
- 4.0Jan 13, 2023Marketing EmployeeCurrent Employee
Pros
Great values Pride in serving those who serve others Solid salaries and benefits
Cons
Leaders are more concerned about their personal branding than the company's Outrageous return to office demands and resistance to remote work that doesn't take into account caregivers, people who moved during the pandemic, or even neurodivergence. Employees are anxious and unhappy about it and TIAA will of course suffer for it. I heard from a friend on the People Team that for months and months, they've received TONS of negative feedback from associates and they aren't reporting it up to the ladder because execs only want to hear what they want to hear. Performance reviews are overly political because of the bell curve/calibration. Top performers are routinely held down to 3's (1-5 scale) even when they merit higher in some cases due to leader biases. Lots of experimentation with the org chart and processes are often implemented before being fully thought out. Leaders cheer "fail fast and fail forward" without taking into account how those failures might impact people's livelihoods. Leaders love to talk about a culture of "Speak Up" and "Be the Change" but it's meaningless. It's just a hollow hashtag on Thashunda's Instagram.
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TIAA Reviews FAQs
TIAA has an overall rating of 3.9 out of 5, based on over 3,503 reviews left anonymously by employees. 73% of employees would recommend working at TIAA to a friend and 63% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
73% of TIAA employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TIAA 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at TIAA to be career development, culture, benefits and the cons to be workplace, senior leadership, management.
