TIAA Reviews

Cons

Not much. Management is doing a good job.

Cons

No cons to be honest

Cons

With any big corportion change takes time, you have to be patient.

Cons

Upper management is slow to make changes. Technology and systems are less than desirable. Push for managed money is big

Cons

New management came in and cleared out old management, unfortunately new management did not understand how the department was run because it is different than traditional trust companies, so they brought a lot more work back to our plates that we had gotten rid of over the years so that we could increase our customer count. All the extra work brought back made the increased client book size unmanageable. Management did not listen to us and as a result they suffered bad ratings on our yearly surveys.

Cons

Fail test will be fired

Cons

-Unsustainable expectations of sales from management
-Micro management of experienced sales professionals
-Teaches a sales technique that is questionable (arguments can be made by both sides but ultimately comes down to “intent”)

Cons

The strategy appears to be evolving away from the core of the company.

Cons

Slow moving in terms of technology
Lots of red tape

Cons

It is no longer about the clients best interests. Selling TIAA products is the only thing that matters and all you are judged on, whether or not it is right for the client. Unethical sales practices such as misleading and outright lying to the client or withholding material information are not only condoned but forced; if you refuse to sell the way they insist, you will be managed out. Management states that they hear us and will change but, other than small cosmetic changes, the culture still remains one of fear and intimidation. Sales goals that increase 20-50% every year as your client book gets larger and larger but support gets cut every year as well so you must do more with less.
Ultimately, you are nothing but a number:your percent to quota. If you ever fall even slightly below 100%=you are put on performance plans and on the road to being fired, not given support to effectively do your job.
If you are a minority, your chances of success diminish as the best leads and opportunities and training are given to white males while you get bombarded with service issues and clients that need a ton of handholding but no sales opportunity. The company has been actively seeking to hire more minorities over the last few years and I think this may be due to several discrimination lawsuits that emerged over the last 4 years. There was a recent article in the New York Times in October 2017 exposing much of the revenue-driven sales practices to the public but we were told by management to “deny,deny,deny” when our clients asked us questions although most of the details around the sales practices and culture were true.