Good For a Paycheck if you're desperate - Financial Solutions Specialist TIAA Employee Review

2.0
Dec 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Paycheck on time, decent dental

Cons

It turned into a crisis hotline full of people who are short on money and need constant hardships to stay afloat. Calls were constantly coming in and the widget counters expects you to talk for 8-9 hours straight continuously. You'll also find that certain employees never have to take calls and some must be on the phone all the time. Those cherry picked to be off the phones are firm favorites who will be moving up, others are decided early on you will never move on. Metrics always increasing to save on bonus money. Basically you're career is more than likely will die here and will make you hate the financial service industries.

Explore other reviews about TIAA

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunities for growth and supporting management

Cons

There is nothing to love about TIAA!

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good starting salary and benefits package.

Cons

The longer you’re there, the more of an expectation that you work more for the same or less income. Producers find it hard to justify staying when leadership keeps moving the goal posts on how to increase income. No rhyme or reason as to how they decide “promotions.” One advisor might have one good year and get promoted over an advisor that produces year in and year out. They fail to share revenue because they’d have a hard time justifying the income level compared to outside advisors with a fraction of the book size. They claim and depend on brand recognition to justify a capped income but fail, or just won’t admit that is why they keep losing their top talent. Operations is a nightmare that I can’t even begin to describe. When I share the processes that have been in place for over a decade, colleagues in the industry shake their head and laugh. They can’t believe we earn and keep business. The saying while I was there was “the biggest threat we face is that TIAA clients start to explore their options outside of TIAA.”

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