Pros
Excellent coworkers. For a call center, it's a nice environment. You can eat and drink at your desk. Room is pretty bright and airy. Some very intelligent people work in that call center and it's clear they have skills which are not being used by TMS or the big pharma they work for. Two 15 minute breaks are enforced which are paid and helpful. Most customers are nice and just need some help and perhaps a little love. Verbal appreciation comes at regular intervals.
Cons
The call center is a nowhere job. They pay $15/hour and there are no increases (as I was told by management) ever. Occasional bonus payouts of anywhere from $20-$200 but the highest amounts only go to the top performers. 50 bucks here and there but the same salary all around. The big pharma that contracts with TMS is having its own struggles in a tight diabetes care market and they are behind in innovation and by maintaining a buddy system throughout management. No chance to get hired on to big pharma company, even though TMS agents work on the client site. Change shifts with "shift bids" makes for unsteady hours, even for those with seniority. Severe penalties if you call off and they don't have any hours to offer in the staffing bank. Mediocre benefits - everyone gets the same health plan. Big pharma call center agents with tons of experience were laid off over a year ago and TMS swooped in and promised lots of cheap labor which is now the status quo. Be aware that if you work here, you are cheap labor for big pharma, even though they treat the position as if it required top security clearance. Insanely lengthy interview process consisted of three levels of face to face interviews, a phone screen with a "voice test", and online quiz, background check and a drug test. Seems rather extensive for $15/hour. Have to clock in and out of phone and computer for breaks, lunches, beginning and end of day which gets tedious. Serious micromanaging at all times - beyond anything I've ever seen. Training process is three months long and failure at any part of the process will cause you to be walked out by management. Punitive environment.