Horrible management, awful communication. Stressful environment through and through. - Sales Support Specialist Tesla Employee Review

1.0
Jun 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Innovative, green company. Enjoy the location as well.

Cons

The management at Tesla is a mess. - All the managers want us to look like the best, aka they want to manipulate the numbers. So it doesn’t matter what ACTUALLY happens to a customer, just make sure you call enough people in a day. No improvement - Management and neighboring departments ask what they can improve, when agents respond and actually give examples in which such changes would apply, the answers are always “No” and/or “that doesn’t make sense” - which only shows the disconnect from all departments. No one listens to anyone. How are we supposed to work together when we can’t even get along ourselves? You’re punished for wanting more - You can’t simply ask for improvements, and/or FIGHT for what a customer needs (not even above and beyond, literally requesting the minimum requirements in order for a solar project to go forward.) is a battle EVERYTIME. You have to almost harass to the point of exhaustion. Over worked - I can list off every department that is insanely understaffed, but to be transparent I’ll list examples in which we’re severely lacking: - It is taking 3+ months to get a piece of paper from another department (inspections) to move a customers account. It has literally been stuck. I have looped in my, and their management countless times, in person and email without any response or a sign of help or concern. - The utility relations team has dropped the ball so many times its expected. It’s an entry job with little to no training, they never submit applications correct or complete, and when you call them out or tell them so they can resubmit soon (Because by this point the application has already been submitted 8weeks) they usually bark at you and tell you not to contact them directly - but rather to email their queue team that 1) Doesn’t exist anymore 2) They are not the agents who submit anyways, they do not know how to correct applications. When they attempt it’s just rubbing salt in the wound. There is no sense of urgency - Management says this all the time, but trust me they’re so disconnected they couldn’t even tell you how to do the job you’re working under for. They ask you call as many people you can in a day and send as many emails as you can but the second you find a flaw on a project they blame you and tell you to figure it out. There are countless times I’ve had to loop in 10-20 people on an issue and panic everyday for a week for someone to understand there is a need higher than what u can provide. Customer experience is ruined because no one cares. The application teams are infamous for playing golf in the middle of the office, while they’re taking 7-9 business days to acknowledge and email you sent requesting they correct the applications that they submitted incorrectly You’re constantly in negative and upsetting settings - Management holds weekly meetings and all they do for 30 mins is give the third degree on how dissatisfied they are and how awful you and your team are, while reminding you, you are only showing other people why we do not need to exist. Don’t worry though, when we ask management to allow the improvements to do better they simply say “Figure that out yourself” and/or “No.” And laugh. Not only that, Sales Support Specialists are held to a much more burning quality standard than anyone else AKA when the application team takes 4 weeks to notice a rejection (that I do not have access to.) because they’re playing golf, I will be the agent to be yelled at not only by the sales rep and the customer, but by management because I must be stupid to if not known. No one will tell you how to improve but they all remind you you suck. - they have a spreadsheet that talks about your reviews, standard “Red, yellow, green.” Ranking. They almost always give you red and yellow and will never tell you why. Myself and multiple agents have asked for more information and more insight in this grading and they just don’t give it to us. Good old “yeah soon.”.. “soon” has been months. But they continue to mark good jobs as red, reminding you you suck, but uh.. offer no help to improve. This is the most backwards and negative place I’ve ever been. Everyday is tough and I am happy to be leaving. The solar side will not survive long. Elon always sends emails about his precious cars.. what about those PWs Elon? We’re delayed months runining people’s credit because you’re in no rush to deliver the product they purchased.

Explore other reviews about Tesla

5.0
May 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

a lot of ownership on cool products

Cons

compensation could be higher. a little chaotic

3.0
Apr 27, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Completely casual dress code Flexibility to work from home when needed Always interesting to work at the factory If you look at the SEC filings, you can see that the top people are basically compensated the same as the other employees, which is a pleasant surprise. Many “beautiful people” here (male and female). Lots of eye candy. A lot of people complain about the pay, but they paid me more than my last company, where I had the same title LGBT friendly The product is cool, and really fun to drive If you’re in the right department, you might be able to drive a Tesla somewhat regularly. If not, there is an ongoing contest where you can be randomly selected to take one home for a couple of nights The company is still growing There is room to move geographically within Service, since Tesla owns the Service Centers Lots of “car guy” coworkers to keep conversations interesting Benefits actually got better and cheaper every year from 2012-2015, and stayed similar after that. I guess this was due to the company growing and getting better group rates. Regardless, not many people can say that. You’ll frequently come to work that day expecting to work on a certain project and end up on something totally different. This can be good and bad. Starting hours are typically flexible, which is a really nice perk. Nobody is making sure you’re in your seat at a certain time. Most employees are surprisingly responsive and friendly. Very heavy email-based communication, and it mostly works quite well. You get good at doing the best you can with the resources you have, rather than doing the best possible job. This isn’t necessarily a complaint, since it’s a valuable skill to have, but you should consider if you’re going to be okay in that kind of environment before applying.

Cons

Rare to be recognized, let alone thanked, for going above and beyond to accomplish something out of the ordinary. Once you've "done the impossible", it's just assumed that you can and will do it again and again from now on. Literally hundreds of people in one room, desks on top of each other, as many as possible in every little space. Companies claim that they’re being “modern” and “progressive” by not having offices and cubicles, but they’re just being cheap. Look at pictures of offices from the 1950’s. You’ll see the same hundreds of desks in a room. Yearly raises are typically less than the cost of living Work/life balance is mediocre at best Smallish yearly bonuses in the form of golden handcuffs. RSUs that vest over 4 years, so you’ll wait a long time to benefit from them Those who were hired before mid-2013 made a lot of money off stock options, but many of those people are leaving now that all of their options are used up. Revolving door. It’s hard to last more than a couple of years here. It’s always seemingly a few steps away from massive failure Very few processes in place, so work is done extremely inefficiently Very common to compose an email and see “This is no longer a valid Tesla address” The entire Service organization shares one budget. I am scrimping to save $50 on software while a barely-related manager wastes literally tens of thousands of dollars a week on cool toys, and it all comes from the same place. Everything’s urgent, and people try to name-drop that Elon’s watching this very project so I need to stop everything for them. Luckily those of us who have been around for a while see right through that charade. Technically, no 401(k) match, though if you’re careful with the health benefits you choose, you can end up with some leftover that can be diverted into the 401(k). Middle managers are very hit-and-miss. Many were promoted because a manager was needed and they were the only one who knew anything about the department. Much room for improvement here. Minimal leadership training. No real employee development opportunities. The results are just as bad as you’d expect. Massive inter-departmental struggles. Most of my problems can be traced to one power-hungry manager of a sister department. It only takes one person to ruin the work lives of many people. There are more meetings than I expected from this kind of company. Elon sent a great email about how wasteful meetings are, but people have fallen into old bad habits. Completely ineffective HR department Every department is grossly understaffed, just barely above the point of collapse. Nearly everyone has to work harder than they would if they were doing the same job at another company. Anything that they can do in house, they’ll do, rather than outsourcing to a supplier. There are people who spend their whole careers deciding “make vs. buy”… no need for them here, it seems. This is corporate arrogance, and it reduces quality, wastes human resources, and slows time to market in many cases. A positive side effect is that more products are made here in California than would be if they were outsourced. Inadequate parking Note to hiring managers at other companies: Watch out if someone from Tesla has “Project Manager” on their title. Many of these people are just general office workers with no skills beyond harassing people via email.

1429
See reviews by: Helpful|Rating|Date|All