Pros
Innovative, green company. Enjoy the location as well.
Cons
The management at Tesla is a mess. - All the managers want us to look like the best, aka they want to manipulate the numbers. So it doesn’t matter what ACTUALLY happens to a customer, just make sure you call enough people in a day. No improvement - Management and neighboring departments ask what they can improve, when agents respond and actually give examples in which such changes would apply, the answers are always “No” and/or “that doesn’t make sense” - which only shows the disconnect from all departments. No one listens to anyone. How are we supposed to work together when we can’t even get along ourselves? You’re punished for wanting more - You can’t simply ask for improvements, and/or FIGHT for what a customer needs (not even above and beyond, literally requesting the minimum requirements in order for a solar project to go forward.) is a battle EVERYTIME. You have to almost harass to the point of exhaustion. Over worked - I can list off every department that is insanely understaffed, but to be transparent I’ll list examples in which we’re severely lacking: - It is taking 3+ months to get a piece of paper from another department (inspections) to move a customers account. It has literally been stuck. I have looped in my, and their management countless times, in person and email without any response or a sign of help or concern. - The utility relations team has dropped the ball so many times its expected. It’s an entry job with little to no training, they never submit applications correct or complete, and when you call them out or tell them so they can resubmit soon (Because by this point the application has already been submitted 8weeks) they usually bark at you and tell you not to contact them directly - but rather to email their queue team that 1) Doesn’t exist anymore 2) They are not the agents who submit anyways, they do not know how to correct applications. When they attempt it’s just rubbing salt in the wound. There is no sense of urgency - Management says this all the time, but trust me they’re so disconnected they couldn’t even tell you how to do the job you’re working under for. They ask you call as many people you can in a day and send as many emails as you can but the second you find a flaw on a project they blame you and tell you to figure it out. There are countless times I’ve had to loop in 10-20 people on an issue and panic everyday for a week for someone to understand there is a need higher than what u can provide. Customer experience is ruined because no one cares. The application teams are infamous for playing golf in the middle of the office, while they’re taking 7-9 business days to acknowledge and email you sent requesting they correct the applications that they submitted incorrectly You’re constantly in negative and upsetting settings - Management holds weekly meetings and all they do for 30 mins is give the third degree on how dissatisfied they are and how awful you and your team are, while reminding you, you are only showing other people why we do not need to exist. Don’t worry though, when we ask management to allow the improvements to do better they simply say “Figure that out yourself” and/or “No.” And laugh. Not only that, Sales Support Specialists are held to a much more burning quality standard than anyone else AKA when the application team takes 4 weeks to notice a rejection (that I do not have access to.) because they’re playing golf, I will be the agent to be yelled at not only by the sales rep and the customer, but by management because I must be stupid to if not known. No one will tell you how to improve but they all remind you you suck. - they have a spreadsheet that talks about your reviews, standard “Red, yellow, green.” Ranking. They almost always give you red and yellow and will never tell you why. Myself and multiple agents have asked for more information and more insight in this grading and they just don’t give it to us. Good old “yeah soon.”.. “soon” has been months. But they continue to mark good jobs as red, reminding you you suck, but uh.. offer no help to improve. This is the most backwards and negative place I’ve ever been. Everyday is tough and I am happy to be leaving. The solar side will not survive long. Elon always sends emails about his precious cars.. what about those PWs Elon? We’re delayed months runining people’s credit because you’re in no rush to deliver the product they purchased.