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The Container Store

Engaged Employer

Started out great and then took a swan dive - Prime Time Sales The Container Store Employee Review

3.0
Jan 31, 2012
Recommend
CEO approval
Business Outlook

Pros

Pay is higher than the average retail. Health benefits are available to all employees. They also offer pet insurance. Great discount policy. Fellow employees are like family. Most product quality make it easy to sell

Cons

They do not have employee parking, so you have to walk at least 1/2 mile if you drive or 1/4 mile if you ride the train or pay $6.00 a day to park in a lot. Things started great 4 years ago when the theory was to take care of your employees. But the last year changed dramatically. 1 equals 3 is the official motto. One great employee equals 3 regular employees, but that has now changed, unofficially, it is 1 equals 5. Being a two story store, it needs to be staffed with at least 4 to 5 people to give good customer service, but there were many days we only had 3 to 4 people, having on on the register, and one on the second floor and a manager. So many times customers complained there was no one on the sales floor to help. Not to mention the unrealistic sales goals, yes, I know they are in the business to make money, but too much is spent on changing the store layout every few months...they should save the money on the labor of the constant changes and keep the money on the employees so that we can service the customers! I could go on and on about the changes in the store, but I won't, better to use my energies elsewhere.

Explore other reviews about The Container Store

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly environment, prioritizes staff safety, and offers several benefits.

Cons

Various online training and creating various accounts just to use one main one.

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone from director level on down in my department was great. Very collaborative. Gave you autonomy to do and try new things.

Cons

Where do I start…Sr. Leadership is TERRIBLE. I mean absolutely horrific. No direction and plans were changing at the drop of a dime after the BB&B “merger”. You could feel the shift in the culture, just NASTY attitudes and taking the employees for granted. The new CEO and the rest of Sr. level execs acted like everyone was just expendable workhorses. They touted reopening the headquarters cafe as some awesome benefit so they could bring people back to the office full time. If you’re going to be bullish and require everyone back, have some guts and just do it. But don’t act like a cafe is some life changing benefit to get everyone excited. Anyway, blind leading the blind. The merit increase or raises - non existent. No 401k match. Nothing positive because the company is so broke. The new store concept sounds a mess. Save yourself and don’t even apply, let alone accept an offer. Joel Bines is no longer the CEO. He was a great guy and I think he had great ideas. Marcus Lemonis is the new CEO and I would give him a thumbs down.

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