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The Container Store

Engaged Employer

Initially refreshing, soon realized the culture is VERY cult-like and demeaning. - Anonymous employee The Container Store Employee Review

2.0
Sep 10, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Container Store was very fortunate to open in Indy when they did......I have met and made friends with some amazing people who are thankful to have a part time job - very talented pool.

Cons

Having commented on the pro portion....The Container Store has not recognized the talent they have on board in this particular location. There are only 2 full time associates and one manager that really work on the sales floor. The remaining full time associates spend a great deal of time in the break room, cash office, or manager's office. This includes the district/area manager, general manager and one other manager....they are lovely people, but not worthy of management. I have been in retail on a much larger level for many, many years and am quite surprised/disappointed in the hours the management team spends behind closed doors and/or off the sales floor (specifically break room). Lots of personal conversation that has nothing to do with TCS. I have been part of the 'truck/merchandising' team since we opened and what I initially thought was fun and a challenge, has turned into a drudgery and a forecast of disaster. The 'rah-rah' team building was totally misleading. It is dangerous work and all the hype that is broadcast on the PA cannot hide the fact that we take a huge risk every time we have a full semi-truck pull up to the dock and it's up to us (mostly women, I might add) to empty it.

Explore other reviews about The Container Store

5.0
Dec 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Great Customer. Customers come in and find the time and energy to be positive making for a great working environment.

Cons

Sometimes product can be inconsistent.

3.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The Container Store has the most thorough training process of any company I've worked for. The environment was nice, and my coworkers and managers were all great. The employee discount is significant.

Cons

I applied because I was not getting the hours I was promised by my other part-time retail job. During the hiring process, they said I could work as many hours as I wanted, up to 29 hours per week. They did not mention until I was hired and asking for my hours that hours are dependent on how many customers you get to sign up for the rewards program. As a cashier, everyone I checked out who was not a part of the rewards program and did not want to be counted against me. Customers who are already a part of it don't factor in. I could check out 40 people in a shift, only have 5 who weren't part of the program, and only get 2 of them to sign up, and I would be penalized for that with my hours. If you work floor shifts and sign people up on the floor, it's able to boost your score since you don't interact with non-rewards members who don't want to join the system at all, but I was never offered floor shifts. They expected a 60-70% conversion rate, which is not realistic. Most people who want to be part of the program already are, and those who aren't typically aren't willing to even hear your 20-second pitch about it.

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