The best company I have been within in the fashion and commerce industry - Customer Service The RealReal Employee Review

5.0
Mar 28, 2016
Recommend
CEO approval
Business Outlook

Pros

Friendly, motivated people work at The RealReal. There are great managers that are kind and understanding. This company from the CEO Julie to the managers truly care about their employees. They treat them very well with kindness, understanding and respect. There are wonderful benefits that they work very hard to get for their employees as well that I am very grateful for. What more could you ask for? I could work for this company for the rest of my life if the culture and values remain the same.

Cons

Wish there was an online work from home program for those more reliable and independent employees.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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