The RealReal Reviews

Updated May 29, 2020

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2.5
33%
Recommend to a Friend
46%
Approve of CEO
The RealReal Founder & CEO Julie Wainwright
Julie Wainwright
230 Ratings
Pros
  • "Free lunch/Free bagels once a week(in 29 reviews)

  • "Hands on experience with all different luxury designers(in 26 reviews)

Cons
  • "They make the workplace feel like high school all over again(in 27 reviews)

  • "MANAGEMENT (they always talk about internal promotions but so far I've only seen external hiring for upper management/higher positions i(in 20 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (3)

    "Great work culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The RealReal full-time for more than a year

    Pros

    The company continues to strive for inclusivity and learn from experiences as they grow. Lots of opportunities to move up in ranks, good benefits, and leadership is willing to listen to new ideas.

    Cons

    Competitive and some hours fluctuate depending on time of the year

    The RealReal2019-12-17
  2. "Amazing Hands On Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New York, NY
    Recommends
    Approves of CEO

    I have been working at The RealReal full-time

    Pros

    Amazing people to work with and overall phenomenal environment.

    Cons

    The hourly pay could have been better.

    The RealReal2020-05-27
  3. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The RealReal full-time

    Pros

    I've been with TRR for a few years, and I can truly say it has been a great experience. If you lean into the company culture and have a strong work ethic, you will not only do fine here, you will succeed. Based on the other reviews, it seems like not everyone has this mindset, but for me, I love working here and have been given so many opportunities to grow both personally and professionally. The company does what it can from a benefits perspective. It pays for OneMedical for all employees, it has very generous time-off policies and works with employees on personal and medical leaves when necessary, and has made sure to do everything they can to keep their employees safe during COVID, those who can work from home are, and those who have to go to the offices are given PPE daily and social distancing is being practiced.

    Cons

    Burn out is real and because this is such a fast-paced environment, managers at times miss the signs of when their employees could us a day or two to unwind.

    Continue reading
    The RealReal2020-05-11
  4. "If you want Experience and Real life education this is perfect!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The RealReal full-time for less than a year

    Pros

    -Great co-workers who are collaborative , and really just wants to workout. Everyone is from a different background but it works out because most are goal-driven. - Managers WILL listen to your concerns and company listens to your concerns than most companies. - Great facilities and offices. -Free coffee machine, teas! -Responsive co-workers and management that will cater to what you need in order to suceed in your role. -You get to meet not only amazing team but also hearing customer success stories - The culture- it's probably not for everyone but if you are looking for a job that will make you through college, or if youre looking for a job that would be your segway to the industry, this is the job for you.. It is goal driven, collaborative and you will REALLY learn how the resale industry works. You learn various other things such as sustainability, building relationship with clientele and co-workers and the world of fashion.

    Cons

    - Common Startup issues - Scheduling; you might need to work weekends. -Most roles don't have bonuses - The culture- There is some form of favoritism in some departments! All teams are pretty different - I have been with The realreal for almost a year, however, I can see there are certain coworkers that deserve promotions and raises for the performance they give. Hopefully, management will show more recognition. -They dont really offer competitive pay (at least where I'm working)

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    The RealReal2020-05-04
  5. Helpful (4)

    "Company has gone downhill"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Negative Outlook
    Disapproves of CEO

    I worked at The RealReal full-time for more than 3 years

    Pros

    - Lots of the employees there are great people - Beautiful office

    Cons

    - No room for internal growth - Leadership rarely shares what’s going on with the company - Some departments are very cliquey - Executives are loud and unprofessional at times - Reprimanded for taking sick days or pto - No office perks like free food, happy hours, etc.

    Continue reading
    The RealReal2020-05-14
  6. "Great Co-Workers"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Brisbane, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The RealReal full-time for more than a year

    Pros

    Everyone was helpful and kind!

    Cons

    With every start-up you have your common growing pains

    Continue reading
    The RealReal2020-04-29
  7. "Excellent place for self growth, bad for everything else"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 
    Negative Outlook
    Disapproves of CEO

    I worked at The RealReal full-time for more than a year

    Pros

    - A great place to get your feet wet and grow in many different directions. -free parking at Brisbane location

    Cons

    - the company lacks leadership. It’s a girls and boys club for those who know the people in charge. - it’s important to note how companies treated their employees during the 2020 covid-19 pandemic. This company was able to lay-off 20% of its workforce off while simultaneously hiring people to fill those positions—the weeks leading up to their layoffs. Communication completely stopped. Leaving employees abandoned and fearful for their jobs and their families who they support. Based on this alone, I would never recommend anyone to apply for a job here. - there is absolutely no visibility into anything. There’s so much misinformation that you can easily see leadership on television telling the country misinformation. You get most of your company updates via gossip. - this is not a learning environment.

    Continue reading
    The RealReal2020-05-29
  8. "Great Growth Company Experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The RealReal full-time

    Pros

    - Good tone at the top - Great teams - Hardworking individuals - Fun events

    Cons

    - Nothing outside of the normal growth company struggles

    The RealReal2020-04-22
  9. "Good job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - G&A in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at The RealReal full-time for more than a year

    Pros

    A company that's doing it's part to in the sustainability revolution

    Cons

    Still working through its kinks.

    Continue reading
    The RealReal2020-04-23
  10. Helpful (10)

    "Interesting machine learning work but beware of layoffs"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Lead Data Scientist in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The RealReal full-time for less than a year

    Pros

    Very smart coworkers and contractors that offer lots of exposure to cool computer vision and state of the art machine learning work that you won’t find in most other places.

    Cons

    High pressure environment at times. Shiny object syndrome at the top that causes a frustrating, never ending change of platforms and tools, delaying time to market. The business had cash flow problems even before covid and the recent round of layoffs.

    Continue reading
    The RealReal2020-04-19
Found 359 reviews