The RealReal Reviews
Updated May 24, 2023
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Top Review Highlights by Sentiment
- "Make your own scheduling, great benefits" (in 69 reviews)
- "Great for people who are genuinely interested in getting to know their community." (in 61 reviews)
- "my coworkers were great people" (in 31 reviews)
- "All Loss Prevention leadership team is amazing and understandable" (in 24 reviews)
- "There a a great culture and a lot of freedom" (in 20 reviews)
- "The quota kept changing expectation to work Saturdays Poor management more of a customer service role than sales" (in 110 reviews)
- "Low pay and it's hard to reach goals." (in 70 reviews)
- "Letting a bad manager continue working and become a bigger liability." (in 66 reviews)
- "horrible upper management, micromanaging...essentially a company run by twentysomething women who believe they are at a fashion house when in reality we're selling used womenswear." (in 35 reviews)
- "No work life balance at all! Worked 7 days a week 8+hours a day." (in 30 reviews)
Ratings by Demographics
This rating reflects the overall rating of The RealReal and is not affected by filters.
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- Former Employee★★★★★
Great environmentMay 22, 2023 - Warehouse AssociateRecommendCEO ApprovalBusiness Outlook
The team and efficiency. The flow system made a lot of sense.
My priorities and time management
- Former Employee, more than 1 year★★★★★
This company fails their employees.May 21, 2023 - Photo RetoucherRecommendCEO ApprovalBusiness Outlook
-It’s a little better than minimum wage.
-They over hired and spread the work so thin that you left early every day for a year. (Paid hourly, so say goodbye to that money.) -spent that year being told “we’re getting more work!” and maybe only getting full hours for a month. -if you want a full paycheck, just use your Paid Time Off that you could be saving for a vacation instead. -career growth only happens once a year during your annual review. -annual raises are insultingly low. -standards for work drop constantly and identifying issues with images is so subjective that nobody is on the same page. -constantly ‘improving’ the work flow by changing things (not an ideal place if you want stability.) -Company has no problem doing layoffs.Continue reading
- Former Employee, less than 1 year★★★★★
Good job for beginnersMay 24, 2023 - Warehouse WorkerRecommendCEO ApprovalBusiness Outlook
It pays good if it’s your first job, you just need to meet the goals they assign for you. Every day is the same thing and you don’t really have to talk to a lot of people. You get good pto and it’s a simple job.
Standing a lot Might have to work overtime sometimes sometimes not a lot of hours Does get tiring with heavy lifting stuff
- Former Employee, more than 5 years★★★★★
On a Sinking ShipMay 17, 2023 - Authentication in Phoenix, AZRecommendCEO ApprovalBusiness Outlook
Opportunity to work with some talented people and learn valuable brand knowledge from those individuals.
Does not value their current employees and never has. Company is currently being run by people who have no idea what they are doing and who geuinely don't care about the success of the company. No idea how they are constantly avoiding the lay offs but until they actually start appreciating their current, hardworking employees who make an impact in their departments, the company will continue to fail.Continue reading
- Current Employee★★★★★
Do yourself a favor and don’t work here unless you’re desperateMay 24, 2023 - Loss PreventionRecommendCEO ApprovalBusiness Outlook
If someone knows a good pro please let me know because I don’t believe there are any Maybe unlimited time off? (But it’s not all approved)
Everything Company is a big mess. Communication is terrible from top to bottom. So much favoritism here. You can have terrible numbers or not do anything yet if you are close with the right manager you’ll be promoted. No structure on things. Follow policy one day and the next they say it’s old and not to follow it. People have no clue what they are doing and just try to pass the workload to someone elseContinue reading
- Former Employee, more than 1 year★★★★★
Amazing Coworkers, Failing LeadershipApr 8, 2023 - Valuations Manager in New York, NYRecommendCEO ApprovalBusiness Outlook
Hands down the best part of this job is the people. Everyone in the LCO is amazing - so knowledgable and passionate - it makes coming to work a joy! TRR also provides a very real service to consignors. It's a great concept and when it works it's amazing. Unfortunately, it hardly ever works.
There is a huge disconnect between what's happening on the ground and what leadership sees or apparently cares about. The consignor relations dept is a nightmare - it's frustrating to watch as your highest value consignors are slowly alienated and leave. Retail leadership is especially problematic - a real "mean girls" situation. Regardless of your actual abilities, if they like you, you've got it made, if they don't, you're fired. Retail all-hands calls were truly bizarre! Inefficiencies and concerns are routinely dismissed by leadership - there's no incentive to improve or eye to profit.Continue reading
- Current Employee, more than 1 year★★★★★
Passionate Experts + Friendly ColleaguesMay 15, 2023 - Senior Director in Jersey City, NJRecommendCEO ApprovalBusiness Outlook
I have been fortunate to work with lots of amazing colleagues at TRR who are experts in their craft, and passionate about sustainability and disrupting the luxury resale space. It's been a thrilling experience that has helped me to learn, grow and make an impact together.
As a growth company , change comes fast and frequently, and requires adaptivity, openness and navigating in the gray.
- Former Employee, more than 3 years★★★★★
Avoid this company like the plagueApr 2, 2023 - Luxury ManagerRecommendCEO ApprovalBusiness Outlook
I can’t think of anything at all.
I wish I listened to the reviews before I worked here. I thought, “how bad could it be?” Awful and truly terrible company to work for. You are at best a glorified UPS driver with unrealistic goal expectations and terrible pay. No upward mobility whatsoever, and I have never been so micromanaged before in my entire career. I was actually a good employee, and for the most part hit my goals. Though, I pretty much had to harass people for their things because that’s what the company wants you to do. The management would harass their employees to harass their base, which was so stressful. Management would push for their teams to work weekends and even work during vacations, if you were even lucky enough to get it approved. Everyone there is miserable, including most consignors since the majority of their things were lost, damaged, or sold at the lowest price. Customer service would also fumble the ball so many times with the consignors, that you would often lose them, thus you losing units to your goal. Also, because of customer service being absolutely no help, the consignors will blow your phone up 24/7 and there’s nothing you can do about it other than be their punching bag. The favoritism is so noticeable and the turnover is high. Do yourself a favor and run. They’ve already done multiple layoffs and I don’t doubt they’ll have more within the short future. This company is hemorrhaging money.
- Former Employee, more than 1 year★★★★★
Has ups and downsMay 22, 2023 - Authenticator in Secaucus, NJRecommendCEO ApprovalBusiness Outlook
Good benefits, fast paced atmosphere
Cut shifts when product is low. Very little chance to advance within the company.
- Current Employee, less than 1 year★★★★★
Nice company for beginnersMay 20, 2023 - Fine Jewelry Sales Associate in New York, NYRecommendCEO ApprovalBusiness Outlook
Nice company for newbie’s in gems and jewelry industry. Lots of training on brands
Stay out of the gossip and toxicity
The RealReal Reviews FAQs
The RealReal has an overall rating of 2.6 out of 5, based on over 1,224 reviews left anonymously by employees. 27% of employees would recommend working at The RealReal to a friend and 24% have a positive outlook for the business. This rating has decreased by -7% over the last 12 months.
27% of The RealReal employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The RealReal 2.7 out of 5 for work life balance, 2.5 for culture and values and 2.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at The RealReal to be career development, coworkers, benefits and the cons to be senior leadership, culture, management.