The RealReal Reviews | Glassdoor

The RealReal Reviews

Updated November 14, 2018
234 reviews

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3.0
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The RealReal Founder & CEO Julie Wainwright
Julie Wainwright
159 Ratings

234 Employee Reviews

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Pros
  • "The Company Has Consideration Towards The Company By Preparing Free Lunch,Breakfast And Much More" (in 21 reviews)

  • "Free bagels on Fridays, catered lunch during overtime week," (in 10 reviews)

Cons
  • "Its hard to maintain a healthy work-life balance when working here" (in 16 reviews)

  • "Similar to the environment of junior year in high school" (in 22 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Growing Company with Lots of Opportunity!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The RealReal full-time (Less than a year)

    Pros

    Gem of a company to work for! Everyone is dedicated to see the company grow and be successful which is an inspiring environment to walk into everyday. The company is continuing to grow so excited to see the potential of growing within my career at a company that I believe in and the snacks help too! :)

    Cons

    Start-up growing pains but I don't look at it as a con more of an exciting thing of what is to come!!

    The RealReal Response

    Apr 27, 2018 – Head of People

    Thank you for taking the time to write this, and we're delighted to know how happy you are. Glad you are part of the team!


  2. "The Best company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The RealReal full-time (More than 5 years)

    Pros

    Opportunity, fast paced, the people, loyal employees, strong sales leader, fun work environment

    Cons

    You have to be okay with change as we are growing so fast!

    Advice to Management

    None

    The RealReal Response

    Oct 11, 2018

    Thank you for your review! We are truly so lucky to have you!

  3. Helpful (1)

    "Fashion Luxury reciever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The RealReal full-time (More than 3 years)

    Pros

    management-
    Always willing to help
    Good leadership

    $50 credit from eat club
    Ample parking space, free shuttle from Glen Park Bart
    Extensive OT offers
    Little lunch socials
    Security everywhere
    Two big break rooms
    Coffee machines, snack bar

    Refer new employees you get $500 bonus (minus taxes $280)

    Cons

    HR doesn’t care
    Most managers aren’t too friendly
    Pretty clicky Department’s
    pay— starting is $16.50.. you don’t always get a raise and if you do, it’s barely 50 cents every year

    Can’t really move up unless you’re highly liked by superiors


  4. "Copywriter"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The RealReal full-time

    Pros

    Lunches
    Working with great people

    Cons

    Long hours
    Strict demands asked
    Shady managers


  5. Helpful (2)

    "Sales Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at The RealReal full-time

    Pros

    Decent medical benefits
    Commuter benefits
    Great location to work at in the city

    Cons

    Unprofessional sales team overall. Very cliquey and catty. Similar to the environment of junior year in high school. This role is for a inexperienced sales professional who recently graduated from college. It was also shocking how some of the sales development representative would speak poorly about their consignors. I won’t even get into detail about the exchange of conversation in the Google chatrooms.

    Advice to Management

    Hold your team to higher standards.

    The RealReal Response

    Oct 29, 2018

    We truly value your feedback and are so appreciative to learn how we can improve. We are deeply sorry that this was your experience. We will take your feedback and share it with the management team... More


  6. "Sales development representative"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The people on the team are chill

    Cons

    Management is terrible. Has had no experience at being a manager and it is obvious. Doesn’t know how to talk to people at all or have your back at getting paid. Yes I said getting paid. Commissions have been paid when they decide to pay you which is a labor board issue.

    Advice to Management

    Learn how to deal with people and not take offense to feedback.


  7. Helpful (5)

    "The Garbage Fire of Secondhand Fashion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Copy Writer in Secaucus, NJ
    Former Employee - Copy Writer in Secaucus, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The RealReal full-time (Less than a year)

    Pros

    Occasional Free Food, You get to work with cool and often rare pieces of clothing, You get to meet a few people who share the same values as you about clothes

    Cons

    10 hour work days, Oversaturation of people doing the same job, Managers have little to no education or knowledge of menswear, management gets paid ~2.5 times what you make, unless you've been working this 17/hr job for over a year and a half there is no room for upward movement, little to no room for overtime unless you sign up early and are willing to come in on one of your days off...

    I started working for this company because I believed in their values, their values internally are crap. Copywriters have no opportunity to make overtime, the benefits are pretty decent if you're fine with 20% of your paycheck being siphoned away. Management does not care about anyone in this position, your voice is worthless, trust me, I tried. They will constantly change what they want out of you under the guise of the company "still being a startup" despite once making all of the copywriters take an hour out of their day to see the UMs celebrating in Las Vegas about making over ~500 million in gross revenue half-way through 2018. People constantly brag about swiping items, whether it is from the physical store or the warehouse.

    I would see coworkers intentionally damage merchandise if they didn't want to write copy for it, brought this to management and they did nothing. They had a 2 minute speech on it during the morning meeting, but it was never fully addressed.

    I could go on for so many more paragraphs, but basically DONT WORK HERE AS A COPYWRITER.

    Advice to Management

    Stop posting fake reviews, address issues, don't put a warehouse outside of San Francisco where the ABSOLUTE base CoL is 2x more than what you're paying copywriters, Price things accurately, don't let your employees damage out items intentionally, actually care about the baseline of your employment because they will be the downfall of this company.

  8. Helpful (4)

    "Shady HR Practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great concept! Should have been a great opportunity for someone to run and develop their own business in the marketplace.

    Cons

    I was offered job and then job was rescinded based on poor HR practices conducted personally without my permission.


  9. "Great Company But Challenging Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Secaucus, NJ
    Current Employee - Anonymous Employee in Secaucus, NJ
    Approves of CEO

    I have been working at The RealReal full-time

    Pros

    Very Nice People
    Flexible With Scheduling
    Accessible Management and HR

    Cons

    Challenging Quotas
    Out Of The Way Location
    Cold Office


  10. Helpful (6)

    "Trap and Abuse Young Talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The RealReal full-time

    Pros

    Schedule flexibility. Free shuttle service.

    Cons

    Run like a sweatshop. Using hopes and dreams of young creatives to fuel cruel and unrealistic work conditions.

    Advice to Management

    Hire real industry talent to lead your teams. It's not a store. It's an entry-level corporate job, act like it.


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