The RealReal Reviews

Updated May 19, 2022

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Found 876 of over 909 reviews

2.8
34%
Recommend to a Friend
53%
Approve of CEO
The RealReal Founder & CEO Julie Wainwright
Julie Wainwright
489 Ratings

Top Review Highlights by Sentiment

Pros
  • "Great benefits and first job(in 64 reviews)
  • "Great for people who are genuinely interested in getting to know their community.(in 47 reviews)
  • "Good coworkers, but even those are dwindling(in 25 reviews)
  • "awesome team, great value ad(in 21 reviews)
  • "Free lunch and free coffee(in 14 reviews)
Cons
  • "Terrible management that doesn't do anything/knows nothing about actual authentication and delegates all tasks to leads who don't know what they're doing.(in 83 reviews)
  • "Letting a bad manager continue working and become a bigger liability.(in 53 reviews)
  • "Pay is low for the industry but this is expected with entry(in 48 reviews)
  • "HR and senior leadership then rushed me to another team.(in 25 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of The RealReal and is not affected by filters.

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  1. 4.0
    Current Employee, more than 1 year
    Featured Review

    Evolving + Collaborative Work Business

    Aug 12, 2021 - Director in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Quick and changing market keeps things new and interesting - Flexible model allows teams to collaborate, identify and react - Focused on impact over effort; prioritization is central

    Cons

    - Quickly evolving so you need to be comfortable with ambiguity and learning - Startup meets large business so still figuring out some pipelines and swimlanes - Lean teams need to focus on impact over effort to maintain work-life balance

    17 people found this review helpful
  2. 5.0
    Current Employee

    Love it!

    Mar 23, 2022 - Corporate Sales Recruiter 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    awesome team, great value ad

    Cons

    none that i can think of

    1 person found this review helpful
  3. 3.0
    Former Employee, more than 1 year

    Client Account Representative

    May 11, 2022 - Client Account Representative in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good for entry job out of college

    Cons

    unattainable commission goals, unqualified managers, demanding workload

    2 people found this review helpful
  4. 4.0
    Current Employee

    Very good

    May 14, 2022 - Fashion Product Receiver 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great job. Loving every moment

    Cons

    Hours can get cut short

    Be the first to find this review helpful
  5. 3.0
    Former Employee, less than 1 year

    Chill but not good training

    May 13, 2022 - Fine Jewelry Specialist in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This job is very chill because the management rarely oversees you or your work. For training, expect lots of boring powerpoints.

    Cons

    Lack of good training; management annoying about meeting quota

    Be the first to find this review helpful
  6. 3.0
    Former Employee, less than 1 year

    Not the worst, no the greatest

    May 12, 2022 - Team Lead 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay was good, lunch provided, generous PTO

    Cons

    Management can sometimes micro manage, not really given any guidance.

    Continue reading
    Be the first to find this review helpful
  7. 2.0
    Current Employee, less than 1 year

    No. Just no.

    May 17, 2022 - Account Luxury Manager in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, manage your own schedule for the most part.

    Cons

    Pay is HORRIBLE. You have to work 12-14 hour days and most weekends if you want to make your goal. They make A LOT of salary and promotion promises that are almost impossible to achieve because you spend about 90% of your time trying to resolve client issues that happened before you even started working there. It’s truly unbelievable. Trust the client reviews! Client’s items are stolen and lost on a daily basis and then it’s up to you to submit claims to have them reimbursed and YOU take the brunt of the entire issue. The clients are never compensated enough for what their product would’ve sold for had they not been ‘lost’. It’s EXHAUSTING and really messed up. They love to place blame on employees for every tiny customer issue. Their processes and standards are an absolute MESS and that’s why their turnover is the highest I’ve seen at any company I’ve ever worked for. PLEASE don’t work here. In any position. This company is ridiculous.

    Continue reading
    3 people found this review helpful
  8. 2.0
    Former Employee

    Really white

    May 19, 2022 - Client Success Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    My co-workers were mostly great.

    Cons

    There isn't a lot of growth for black/brown people.

    Be the first to find this review helpful
  9. 2.0
    Current Employee, more than 1 year

    It's okay

    May 16, 2022 - Senior Authenticator in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Basic benefits such as healthcare and dental, monthly $50 allowance for food, company stocks.

    Cons

    Constant gatekeeping of internal promotions, making you do extra work without proper certification while neglecting immediate pay raise for said work. Excessive goals and expectations, only focus is numbers and not overall quality.

    Continue reading
    Be the first to find this review helpful
  10. 4.0
    Current Employee

    hustle environment

    Apr 28, 2022 - Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    motivating, well known, growing company, good energy

    Cons

    tough goals sometimes, unrealistic expectations, poor training

    Be the first to find this review helpful
Viewing 1 - 10 of 876 Reviews

The RealReal Reviews FAQs

The RealReal has an overall rating of 2.8 out of 5, based on over 909 reviews left anonymously by employees. 34% of employees would recommend working at The RealReal to a friend and 34% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.

According to anonymously submitted Glassdoor reviews, The RealReal employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at The RealReal. This rating has decreased by -11% over the last 12 months.

34% of The RealReal employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The RealReal 2.6 out of 5 for work life balance, 2.7 for culture and values and 2.6 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at The RealReal to be career development, coworkers, benefits and the cons to be senior leadership, culture, management.

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